Senior Business Development Executive (Kota Bharu)

Prudential Assurance Malaysia Berhad; Kelantan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Malaysia seeks a skilled professional to oversee agency development and customer service initiatives. The ideal candidate will have a minimum of 3 years in business development and solid communication skills in English, Bahasa, and Mandarin. Responsibilities include providing guidance to agency members, organizing training, and ensuring adherence to company policies. Join a dynamic team committed to growth and support.

Qualifications

• Minimum 3 years working experience in business development, marketing or sales.
• Experience in agency development will be an added advantage.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to any agency doubts and provide solutions.
• Provide guidance and counseling to agency members.
• Organize and support all company functions.
• Encourage agency members to recruit new agents.
• Provide quality training and support services.
• Submit weekly planning and monthly reports.

Skills

Good interpersonal and communication skills

Self-starter with pleasant personality

Service-oriented work perspective

Ability to converse in English, Bahasa, and Mandarin

Education

Degree / Diploma in any discipline

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Principal Duties & Responsibilities

Sales Development

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to any agency doubts, concerns and problems faced by agency members and provide solutions to overcome them.
• Provide guidance and counseling to agency members violating Company / Industry / Regulatory guidelines and implement the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Organize and support all company’s functions.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train‑up agents for promotion to be future leaders.

Customer Service Development

• Participate in all identified core‑customer service programs to update product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solutions to resolve them.

People Development

• Implement Core‑Program to encourage new agents to do well and retain them in our Company.
• Ensure that training rooms, training centers and other training facilities & equipment in the respective region are accurately maintained in tip‑top condition.
• Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Communication & Organization Development

• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or PAMB’s challenges, incentives and contests to the Agency.
• Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Submit weekly planning and monthly reports.

Qualifications

JOB SPECIFICATION

• Degree / Diploma in any discipline.

Experience

• Minimum 3 years working experience in business development, marketing or sales.
• Experience in agency development will be an added advantage.

Knowledge

• Good interpersonal and communication skills.
• A self‑starter with a pleasant personality and service‑oriented work perspective.
• Must be self‑motivated with the ability to work under minimum supervision.
• Able to converse in English, Bahasa and Mandarin.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.