Senior Associate - Quality (Contract)

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company in Petaling Jaya seeks a detail-oriented professional to handle data reconciliation, analyze trends, and address discrepancies in shipments. The ideal candidate will have a university degree, proficiency in Excel and SAP, and at least 1.5 years of relevant experience. Strong communication and teamwork skills are essential for this role that supports various internal projects.

Qualifications

• At least 1.5 years of experience in a similar position.
• Ability to analyze data with logical thinking.
• Good communication skills in English, both oral and written.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Act as the primary problem solver for cash and duty shipment discrepancies.
• Create and maintain tracking reports related to country ageing performance.

Skills

Analytical skills

Attention to detail

Communication skills in English

Team collaboration

Education

University Degree or equivalent by experience

Tools

Microsoft Excel

SAP

Job description

Job Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; able to interpret data, identify trends, and suggest improvements.
• Handle sensitive information appropriately with a high level of attention to detail.
• Respond to inquiries regarding policies and procedures.
• Act as the primary problem solver for cash and duty shipment discrepancies.
• Create and maintain tracking reports related to country ageing performance.
• Prepare weekly outstanding open item reports in a timely manner.
• Support internal projects such as transition and centralization.
• Participate in internal and external meetings with stakeholders.
• Investigate and resolve queries according to Service Line Agreements.
• Contribute to capturing potential revenue leakage for shipments with discrepancies.
• Register relevant data in e-dash to monitor work status.

Qualifications

• University Degree or equivalent by experience.
• Proficient in Microsoft Excel and SAP.
• At least 1.5 years of experience in a similar position.
• Good communication skills in English, both oral and written.
• Ability to analyze data with logical thinking.
• Attention to detail and ability to meet tight deadlines.
• Able to work evening shifts, public holidays, or weekends when required.
• Ability to engage, communicate, and build networks with AR, RTR, Billing, and BPO teams.
• Customer-oriented, process-oriented, and able to work under pressure.
• Team player and highly collaborative.