Senior Associate - Quality Assurance

AIA Shared Services; Cyberjaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Cyberjaya is seeking a Quality Assurance Specialist to ensure that products and services meet required quality standards. This role encompasses supervising inspections and recommending process improvements. The ideal candidate will demonstrate strong auditing skills and a commitment to quality compliance, and will work closely with various teams to drive operational excellence. Competitive career development opportunities offered.

Qualifications

• Experience in ensuring quality compliance with established standards.
• Strong attention to detail and ability to solve problems.
• Familiarity with regulatory requirements and industry best practices.

Responsibilities

• Conduct audits to ensure adherence to Standard Operating Procedures (SOPs).
• Document audit activities and communicate outcomes effectively.
• Identify and propose solutions to quality issues.
• Collaborate to implement process enhancements.

Skills

Quality Check (QC)

Process Improvement

Cross-functional Collaboration

Auditing Skills

Job description

About AIA

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

About The Role

Responsible to ensure AIA's products, services and internal operations / business processes meet the required quality standards.

Position Objective

• The Quality Assurance (QA) Specialist is responsible for supervising, inspecting, and recommending improvements to ensure that the organization’s final products meet established quality standards. This role plays a critical part in maintaining operational excellence by identifying gaps, ensuring compliance with procedures, and driving continuous improvement initiatives.

Roles And Responsibilities

• Conduct Quality Check (QC) or Sample (QA) on completed cases to ensure adherence to Standard Operating Procedures (SOPs).
• Document audit activities thoroughly, share outcomes with relevant stakeholders.
• Identify, address, and elevate quality issues, and collaborate with supervisors to propose effective solutions.
• Provide actionable recommendations for process and quality improvements.
• Collaborate cross-functionally with management and subject‑matter experts to identify and implement process enhancements.
• Demonstrate openness to learning new methodologies, tools, and automation techniques to enhance QA efficiency.
• Anticipate potential quality risks and proactively develop mitigation strategies.
• Maintain up‑to‑date knowledge of industry best practices and regulatory requirements relevant to the role.
• Ensure all QA activities align with the Australian working calendar and comply with local standards and expectations.

Build a career with us

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