Senior Associate - Quality

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company is seeking a professional in Petaling Jaya to reconcile invoiced information with payment data and handle sensitive information. The ideal candidate will have a university degree, at least 1.5 years of experience, and strong analytical skills. Proficiency in Microsoft Excel and SAP is required. Join a collaborative team dedicated to process improvement and customer orientation.

Qualifications

• Minimum 1.5 years of experience in a similar position.
• Effective oral and written communication skills in English.
• Ability to meet tight deadlines and work under pressure.

Responsibilities

• Reconcile invoiced information with payment data accurately.
• Act as the primary problem solver regarding cash discrepancies.
• Create and maintain tracking reports related to performance.

Skills

Analytical skills

Customer-oriented

Team player

Ability to analyze logically

Attention to details

Education

University Degree or equivalent

Tools

Microsoft Excel

SAP

Job description

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.


• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements


• Appropriate handling of sensitive information,High level of attention to detail


• Responds to inquiries regarding policies and procedures


• Act as primary problem solver concerning cash and duty shipment discrepancies


• Create and maintain tracking reports in relation to country ageing performance


• Prepare weekly outstanding open item reportonly timely manner


• Provide support for internal projectstransition/ centralization


• Participate in internal and/or external meeting with all stakeholders


• Able to investigate and resolve queries according to Service Line Agreements.


• Contribute to capture potential Revenue Leakagefor shipment with discrepancies

Qualifications

• University Degree or equivalent by experience


• Well verse with Microsoft Excel and SAP.


• At least 1.5 year experience in similar position


• Good communication in English: Oral and Written


• Ability to analyze with logical thinking process.


• Attention to details and able to meet tight deadline


• Able to work on evening shift, public holidays or weekend when required


• Engage, communicate and build network with the AR, RTR, Billing, BPO teams


• Customer oriented


• Process oriented and able to work under pressure


• Team Player and highly collaborative