Senior Associate - Claims (Regional Operations Support)

AIA Hong Kong; Cyberjaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Cyberjaya is seeking a skilled individual to manage life insurance claims. Responsibilities include assessing claims, reviewing processes, and liaising with third parties. The ideal candidate has over 3 years of reimbursement claims experience, sound knowledge of medical terms, and strong communication skills. Join us in our mission to help everyone live healthier, longer, better lives while enjoying a flexible work environment.

Benefits

1 day work from home arrangement each week

Training provided

Smart casual or active wear every day

Qualifications

• Minimum 3 years of reimbursement claims experience.
• Sound knowledge of medical terms and claims processes.

Responsibilities

• Review processes and make recommendations on policies and guidelines.
• Assess and settle individual life insurance claims.
• Liaise with solicitors during investigation and negotiation.
• Process all claims documents timely.
• Answer inquiries relating to claims processing.

Skills

Communication skills

Decision-making skills

Problem-solving skills

Customer-driven

Education

Education qualification in Biomedical, Biotechnology, Health Science, Biology or related fields

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for determining the validity and authorising settlement of individual life insurance claims

• Review processes and make recommendations on policies and guidelines to individual life insurance claims

• Assess and settle individual life insurance claims arising from policies in force

• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA

• Process all individual life insurance claims documents timely

• Answer inquires relating to claims processing

Requirements

• Education qualification in Biomedical, Biotechnology, Health Science, Biology or related fields

• Minimum 3 years of reimbursement claims experience

• Sound knowledge of medical terms and claims processes

• Good communication and decision-making skills

• Self-motivated and customer-driven

• Sound problem solving skill

Additional Notes

• Training will be provided

• Our office is located in the serene town of Cyberjaya (moving to Putrajaya in 2026)

• 1 day work from home arrangement each week

• Smart casual or active wear every day

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.