Senior Associate - Billing

DHL Asia Pacific Shared Services Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Billing Associate to ensure timely completion of billing processes and maintain quality checks. The role requires analytical skills, good communication in English, and a self-motivated approach. Fresh graduates are welcome to apply. This position involves liaising with internal contacts, achieving KPIs, and participating in change management initiatives.

Qualifications

• Experience in Microsoft Windows and Excel as an end user.
• Fresh Graduates are encouraged to apply.

Responsibilities

• Complete incoming requests and queries in accordance with the SLA.
• Perform validation and maintenance activities to comply with guidelines.
• Liaise with contacts for relevant billing information.
• Drive to achieve team KPIs and SLAs.
• Prepare supporting documents and reports as per contracts.

Skills

Analytical skills

Good communication skills in English

Self-motivated and organized

Ability to work in a fast-paced environment

Innovative mindset

Tools

Microsoft Excel

Power BI

Job description

Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.

Perform validation and maintenance activities comply with Global guidelines and approval process.

Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.

Perform validation and rectify the errors found from the rejection report.

Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.

Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.

Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.

Maintain and prepare data for transfer to produce accurate billing invoices/credits.

Perform quality checks (Billing Supervisory checks)

Process

Adhere to internal authorization levels and local guidelines.

Actively participate the digitization/automation of non-value adding tasks.

Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.

Take part in procedures and systems review to minimize risk and increase cost efficiency.

Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.

Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.

Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Flexible to work on weekends and public holidays if required.

Analytical skills.

Experience in Microsoft Windows & Excel as an end user.

Good communication skills in English, both oral and written.

Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.

Self-motivated and highly organized with a high level of attention to detail

Able to manage deadlines.

Ability to work in fast pace environment.

Experience in Power BI/Query/Automate is a plus.

Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.

Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.

Big picture thinking, able to understand implications, and mitigate complications.

Fresh Graduates are encouraged to apply

Interested candidates may proceed to perform assessment with this link --> https://app.isv.online/client/idv/register/7D659AA62B207CB9D8FD7DB52704D6BE

Only candidates that has completed the assessment will be contacted.

Unlock job insights

AI Job match analysis Salary match Number of applicants

What the application will include the following questions:

• How many years' experience do you have with change management?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Billing Associate?
• Do you have previous invoicing experience?

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.