Senior Architect (Business Intelligence/Data Analytics)

DHL Germany; Cyberjaya; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading logistics company in Cyberjaya is seeking a Senior Architect to lead solutions in data analytics and generative AI. You will design solutions, guide teams, and implement best practices to enhance customer service. The ideal candidate has expertise in data modeling, architecture design, and software development, particularly in Python. Join a diverse environment with hybrid working arrangements and a robust benefits package.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Flexible holiday options

Modern offices with free parking

Qualifications

• Excellent skill in understanding technology related to customer service experience.
• Very good knowledge of data modeling and generative AI.
• Experience in implementation of customer-facing applications.

Responsibilities

• Provide solution design and guide the product team on best practices.
• Manage telecommunication/security systems issues within the DHL Group.
• Implement changes to production security implementations.

Skills

Understanding of customer service technology

Data modeling

Generative AI / agentic AI

Agile / Scrum experience

Architecture design

Software development (Python)

Problem-solving skills

MVP and POC rapid prototyping

English proficiency

Tools

AWS

Azure

Snowflake

Teradata

Power BI

Job description

Start your IT career with us!

Senior Architect (BI/Data Analytics)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Solution Architect in data analytics, Generative AI and business intelligence space. Our Customer Service Complex Data Solution team is continuously expanding. No matter your level of Solutioning Architecture proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ppmt #Kart #cscombine #CustomerService #GenenrativeAI

Grow together

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide solutioning design and play a crucial role in guiding the product team in implementing best practices and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play.

For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security implementations / industry practices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.

Last but not least, usage of generative AI, machines learning concept know off with extensive knowledge of Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league.
Ready to embark on the journey? Here’s what we are looking for:

As a Senior Architect, having excellent skill in understanding the latest technology relation to the business knowledge of customer service experience is a huge plus. Very good knowledge of data modeling and utilizing generative AI / agentic AI will also be an integral part of this role and experience in implementation of customer facing application. Been part of the Agile / Scrum team experience is useful. Well versed in Architecture design, software development experiences especially in Python, familiarity of development framework and also analytics and problem solving skills.

You are a business intelligence technology aficionado, therefore you have a good understanding of latest analytics skill sets and experience in implementation of MVP and POC rapid prototyping experience. Another good to have skill isin the AI space of new technology adoptions. You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Basic certification/knowledge of AWS/Azure/Snowflake/Teradata/Power BI/Agentic AI related is a plus.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Pooi Hoe and I’m a team manager. I started my career at DHL IT Services back in 2004, when I took a role as Business Analyst in the DHL Data Warehouse BI team. Gaining more hands-on experience with managing multiple projects across all areas in DHL has always fascinated me, from there, I moved fast through the company ladder and soon landed a Project Manager role. In 2019, I moved to a management role, being Team Manager. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Business Intelligence. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.