Senior Application Support Specialist (node.js, Mongodb)

DHL Express; Cyberjaya; On-site; MYR 100,000 - 120,000; Full time

Job summary

A global logistics company is seeking a Senior Solutions Consultant in Cyberjaya, Malaysia. This role requires 8+ years of experience in ServiceNow solution design and implementation, along with strong ITIL knowledge. You will serve as a technical lead, collaborate with stakeholders, and ensure effective delivery of ServiceNow solutions. The candidate must have excellent communication skills, a Bachelor's degree in a related field, and familiarity with agile methodologies. Additional benefits include annual leave and retirement plans.

Benefits

Annual Leave

EPF

SOCSO

Qualifications

• 8+ years of experience in ServiceNow solution design and implementation.
• Strong understanding of ITIL processes and IT service management.
• ServiceNow certifications are highly desirable.

Responsibilities

• Serve as the technical lead and subject matter expert for ServiceNow solutions.
• Collaborate with the Product Manager to translate business requirements.
• Design and configure ServiceNow applications and workflows.
• Conduct solution workshops with stakeholders.
• Provide technical guidance to development teams.
• Work closely with end-users to gather requirements.

Skills

ServiceNow solution design and implementation

ITIL processes

Consultative and communication skills

Problem-solving skills

Agile methodologies

English language fluency

Education

Bachelor’s degree in computer science, information technology, or related field

Tools

ServiceNow architecture

REST

SOAP

Job description

Overview

Bachelor’s degree in computer science, information technology, or related field.

Extensive experience (8+ years) in ServiceNow solution design and implementation, ideally across multiple modules.

Strong understanding of ITIL processes, IT service management principles, and enterprise IT environments.

Experience with ServiceNow architecture, development best practices, and integration technologies (REST, SOAP).

Excellent consultative and communication skills, with the ability to engage effectively both technical and business stakeholders.

Strong problem-solving skills and the ability to make informed decisions.

ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are highly desirable.

Familiarity with agile methodologies and collaborative delivery frameworks.

Intercultural experience and proven ability to work in globally, distributed, multicultural teams.

Excellent English language skills (both written and spoken).

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Extensive experience (8+ years) in ServiceNow solution design and implementation, ideally across multiple modules.
• Strong understanding of ITIL processes, IT service management principles, and enterprise IT environments.
• Experience with ServiceNow architecture, development best practices, and integration technologies (REST, SOAP).
• Excellent consultative and communication skills, with the ability to engage effectively both technical and business stakeholders.
• Strong problem-solving skills and the ability to make informed decisions.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are highly desirable.
• Familiarity with agile methodologies and collaborative delivery frameworks.
• Intercultural experience and proven ability to work in globally, distributed, multicultural teams.
• Excellent English language skills (both written and spoken).

Responsibilities

• Serve as the technical lead and subject matter expert for ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, SPM, HRSD, CSM).
• Collaborate with the Product Manager and Product Owner to translate business requirements into scalable and maintainable technical designs.
• Support the creation of a product roadmap based on the defined requirements and priorities.
• Design and configure ServiceNow applications, workflows, and integrations in line with best practices.
• Conduct solution workshops with stakeholders to validate requirements and propose optimal configurations.
• Provide technical guidance to development teams and ensure adherence to architectural standards.
• Perform impact analysis for new features and changes, ensuring minimal disruption to existing services.
• Work closely with end-users and stakeholders to gather requirements, provide updates, address concerns, and ensure user satisfaction and adoption of new solutions.
• Stay up to date with ServiceNow releases and innovations, advising opportunities for improvement.

Responsibilities (continued)

• As a Senior Solutions Consultant, you will work closely with the Product Manager and Product Owner to:
• Validate technical feasibility of roadmap items and provide input on prioritization.
• Ensure alignment between business objectives and technical implementation.
• Participate in release planning and sprint reviews, offering technical insights and recommendations.
• Act as a bridge between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.

Benefits

• Annual Leave
• EPF
• SOCSO

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