Senior Application Support Specialist (Database Support Specialist)

DHL; Cyberjaya; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A global logistics company is seeking a Senior Application Support Specialist with strong MSSQL database administration skills, at least 3 years of experience, and knowledge of AlwaysOn replication. The candidate will provide 24/7 operational support for MSSQL servers and collaborate with an international team. Benefits include hybrid work arrangements, medical coverage, and a personalized flexi benefit plan. The role offers opportunities for growth in a multinational environment.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Flexible holiday options

Free parking space

Qualifications

• Minimum of 3 years experience in MSSQL Server 2019-2022 administration.
• Experience with AlwaysOn and Windows High Availability clusters.
• Strong understanding of ETL processes, performance tuning, and BI tools.

Responsibilities

• Provide second-level operational support for MSSQL database servers.
• Ensure maximum availability and minimal disruption to business continuity.
• Collaborate with global teams on application support.

Skills

MSSQL Server administration

Performance tuning

T-SQL scripting

ETL (SSIS preferred)

Python scripting

PowerShell scripting

Tools

MSSQL 2022

Windows Server 2016-2022

Job description

Senior Application Support Specialist - Database Support Specialist (CargoWise One, 24/7 On-Call Support)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the#GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about MSSQL. Our CargoWise One Support team is continuously expanding. No matter your level of Database Support Specialist proficiency, you can always grow within our diverse environment.

Grow together

The Database Support Specialist is part of the Global Application Support team and will work closely with Application Support Specialist colleagues to ensure DHL Global Forwarding’s core system, CargoWise One, has maximum availability and minimal disruption to business continuity. You will provide second-level day-to-day operational support for 23 MSSQL database servers dedicated to one application, utilizing MSSQL 2022 and Always On Replication.

Ready to embark on the journey? Here’s what we are looking for:

A Database Support Specialist, a minimum of 3 years experience in MSSQL Server 2019-2022 administration, backups, and restores, who has worked 24/7 on-call support, is highly desirable. Experience with AlwaysOn and Windows High Availability clusters and disaster recovery experience is a significant plus. Very good knowledge of T‑SQL scripts will also be an integral part of this role.

You are an MSSQL aficionado, therefore you have a good understanding of performance tuning and optimization, ETL (SSIS preferred), BI tools, PowerShell scripts, Python scripts, and Windows Server 2016-2022. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in‑office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad‑hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Gan Huay Wen and I’m a team manager. I started my career at DHL IT Services back in 2011, when I took a role as Senior Application Support Specialist in the Global Imaging Support team. Gaining more hands‑on experience with system integration has always fascinated me, so I moved to the Solution Delivery team. From there, I moved fast through the company ladder and soon landed a Consultant role. In 2016, I moved to a management role, being Manager of Service Support Team. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Microsoft Windows and Microsoft SQL. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.