Senior Application Support Executive

Bata (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail and consumer product company in Petaling Jaya is seeking an Application Support Executive to oversee daily operations of business applications, ensuring stability and resolving incidents. The ideal candidate possesses a diploma or degree in Information Management or a related field, with significant experience in Cobol and SQL. Strong communication and stakeholder management skills are essential. This role includes participation in on-call support as needed.

Qualifications

• Experience in Cobol and SQL is critical.
• Experience in database management is highly preferred.
• Strong communication and stakeholder management skills are required.

Responsibilities

• Oversee the daily operation and maintenance of business-related applications.
• Diagnose and resolve application incidents promptly.
• Respond to user inquiries and troubleshoot issues.
• Collaborate with cross-functional teams for enhancements.
• Maintain detailed documentation of incidents and resolutions.

Skills

Cobol

SQL

Database management

Communication skills

Stakeholder management

Self-driven

Education

Diploma or Bachelor’s degree in Information Management, Information Systems, Computer Science, or related discipline

Job description

Qualifications

• Diploma or Bachelor’s degree or higher in Information Management & Information Systems, Computer Science, or a related discipline.
• Working experience in Cobol and SQL.
• Experience in database management is highly preferred.
• Strong communication and stakeholder management skills, with proven ability to coordinate and align multiple parties.
• Self-driven and highly motivated individual with the ability to work independently and under minimal supervision.

Key Responsibilities

• Oversee the daily operation and maintenance of business-related applications to ensure system stability and reliability.
• Diagnose and resolve application incidents and system failures promptly to minimize service disruption.
• Respond to user inquiries and troubleshoot issues, ensuring clear communication and timely follow-up.
• Collaborate with cross-functional teams to support system enhancements, upgrades, and business process improvements.
• Participate in on-call and night shift support rotation as required.
• Maintain detailed documentation of incidents, resolutions, and support procedures to ensure knowledge sharing and service continuity.

Application Questions

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as an Application Support Executive?
• How many years’ experience do you have using SQL queries?
• Are you willing to undergo a pre-employment background check?

Retail & Consumer Products 101-1,000 employees