Senior Analyst, SMS

AIA Hong Kong; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance and financial services company in Kuala Lumpur seeks a support professional to provide SAP MM, Concur, and ARIBA support. The ideal candidate will have a degree in computer science and at least 2 years of experience in regional solution support. Strong problem-solving skills and user training experience are essential. This opportunity allows you to contribute to enhancing user proficiency and service delivery.

Qualifications

• 2+ years of relevant experience in SAP MM/Concur/ARIBA support.
• Strong understanding of Procure to Pay processes.
• Experience with system training and user support.

Responsibilities

• Provide day-to-day SAP MM, Concur, and ARIBA support.
• Act as point of contact for technical issues.
• Ensure resolution time meets SLA targets.

Skills

SAP MM

Concur

ARIBA

User support

Education

University/College degree in computer science or relevant discipline

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Provide day to day BAU SAP MM, Concur and ARIBA support to LBUs.

• Act as Single point of contact on SMS technical issues of all end users, Group IT, SAP team, Concur and ARIBA customer support team.
• Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Service Request and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
• Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
• Provide training with end users in several ASPAC locations if necessary.

• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for fast-tracked PCR.

• Liaises with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
• Supporting Lead Analyst on work assignments.

Minimum Job Requirements:

• University / College graduate in computer science or other relevant discipline.
• Minimum 2 years’ relevant experience in regional solution/system support with SAP MM/Concur/ARIBA focus across the ASPAC region.
• Relevant GASC USC - FINANCE experience and user support track record.
• Knowledge in Concur / ARIBA Cloud / Procure to Pay solution and SAP MM.
• Procure to Pay business knowledge to manage communication with large finance user base.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.