Senior Analyst Central Experience Monitoring

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications authority in Cyberjaya seeks a candidate to monitor and analyze mobile network performance. Responsibilities include regular performance monitoring, data analysis for trends, collaboration with the Product Management Team, and preparing reports for stakeholders. A Bachelor's degree in Computer Science or related field is required, along with proficiency in data analysis tools. Strong communication and teamwork skills are essential. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in data analysis tools and software, understanding of mobile network technologies.
• Strong analytical skills, excellent communication and presentation skills.

Responsibilities

• Regularly monitor mobile network performance and provide actionable insights.
• Analyze network data to identify trends and opportunities for improvement.
• Work closely with Product Management Team to improve products.
• Prepare and present reports on network performance.
• Collaborate with teams to implement performance strategies.
• Leverage crowdsourced platforms to monitor end-user experience.

Skills

Data Analysis Skills

Advanced Raw Data Analysis

GIS Mapping

Technical Domain Expertise

Business Intelligence Tools

Communication Tools

Analytical Thinking

Communication Skills

Teamwork

Attention to Detail

Time Management

Customer Orientation

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Master's degree or relevant certifications

Tools

Data analysis tools and software

Job description

To monitor and analyze mobile network performance based on internal and external crowdsource data.

Job Responsibilities

Regularly monitor the performance of the mobile network, identify areas of improvement, and provide actionable insights.

Data Analysis

Analyze network data to identify trends, anomalies, and opportunities for improvement.

Product Development Support

Work closely with the Product Management Team to develop and improve the new product.

Reporting

Prepare and present regular reports on network performance to stakeholders.

Cross-functional Collaboration

Collaborate with other teams and departments to ensure the successful implementation of network performance strategies.

Crowdsource Data Management

Leverage crowdsources platforms, including MCMC NEXUS and/or Ookla, to monitor end-user experience and benchmark mobile network performance against industry standards.

Performance Benchmarking

Utilize external crowdsourced insights to identify network gaps and validate internal performance data.

Qualifications & Work Experience

Minimum a Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree or relevant certifications could be beneficial.

Proficiency in data analysis tools and software, understanding of mobile network technologies, and familiarity with network performance metrics.

Strong analytical skills, excellent communication and presentation skills, and the ability to work effectively in a team are crucial.

Skills

Data Analysis Skills

Advanced Raw Data Analysis

GIS Mapping

Technical Domain Expertise

Business Intelligence Tools

Communication Tools

Analytical Thinking

Communication Skills

Teamwork

Attention to Detail

Time Management

Customer Orientation

Candidate must be willing to work in Cyberjaya.

Your application will include the following questions

• Which of the following statements best describes your right to work in Malaysia?