Senior Agent, Customer Service (Russian Speaker)- Based Kuala Lumpur, Malaysia

Centauri Services And Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking a Customer Service Representative to handle multilingual inquiries and collaborate with stakeholders. Candidates should have a diploma related to customer service or linguistics and at least 2 years of relevant experience in a fast-paced environment. The role offers competitive remuneration, benefits, and excellent growth opportunities.

Benefits

Competitive remuneration package

Meal Allowance

Monthly Team Building

Benefits for training and wellness

Career development opportunities

Qualifications

• At least 2 years of experience in language-related roles such as translation or interpretation.
• High level of proficiency in spoken and written English.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries and issues from global customers in multiple languages.
• Collaborate with stakeholders to address complaints and feedback.
• Escalate unresolved queries to supervisors as necessary.

Skills

Customer service

Multilingual support

Problem-solving

Interpersonal skills

Time management

Education

Diploma in finance, customer service & relations, linguistics, or related field

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

Job description

Company Overview

At OKX, we believe that the future will be reshaped by crypto, ultimately contributing to every individual's freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). We are safe and reliable, backed by our Proof of Reserves, and we value a culture driven by the principles: We Before Me, Do the Right Thing, and Get Things Done.

About this job

Interacts with customers to address their inquiries and problems in real‑time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication.

What You’ll Be Doing

• Handling inquiries and issues from global customers in multiple languages through email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating unresolved queries to Level 2/Supervisors as directed by operations management when they cannot be resolved within standard procedures.

What We Look For In You

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
• Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost‑efficient decisions.
• Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
• Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves

• Familiarity with cryptocurrency and/or fintech industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G‑Suite.

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 3500 Benefits per annum (Training, Wellness & Flexi Benefits).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion with assistance, opportunities for skill development, mentoring, and training programmes.
• Employee engagement, recognition and appreciation programme.
• Multinational working environment—advance your career by interacting with individuals from various backgrounds, cultures, and nations.
• Employment Pass will be provided.