Senior Agent, Customer Service (Korean Speaker)

Centauri Services And Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global crypto exchange is seeking a customer support associate in Kuala Lumpur to handle multilingual inquiries and strengthen stakeholder relationships. The ideal candidate has a diploma in relevant fields and at least 2 years of experience in language-related roles. This position offers various benefits, including yearly performance bonuses and wellness subsidies.

Benefits

Yearly Performance Bonus

Monthly Teambuilding

Training & Wellness Subsidy

Insurance Coverage for Employees & Dependants

Qualifications

• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, especially English.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries and issues from global customers in multiple languages.
• Collaborate with stakeholders to address complaints and feedback.
• Maintain strong understanding of company products.

Skills

Customer service

Linguistic proficiency

Problem solving

Time management

Education

Diploma in finance, customer service & relations, linguistics, or related field

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

G-Suite

Job description

At OKX, we believe that the future will be reshaped by crypto and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2 or supervisors as directed by the operations management when they cannot be resolved within standard procedures.

What We Look For In You

• A Diploma in finance, customer service & relations, linguistics, crypto‑related studies, or a related field.
• At least 2 years of experience in language‑related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, with a high level of English proficiency.
• Ability to work independently in a fast‑paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language‑related operations.
• Strong interpersonal skills, navigating challenging language situations calmly under pressure.
• Problem‑solving mindset, dedicated to finding the right linguistic solutions for customers and making cost‑efficient decisions.
• Excellent time‑management, handling multilingual tasks efficiently while managing time.
• Quick learner, grasping new linguistic concepts swiftly and adapting to evolving customer needs.

Nice to Haves

• Familiarity with cryptocurrency and/or finance‑technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G‑Suite.

Benefits

• Yearly Performance Bonus
• Monthly Teambuilding
• Training & Wellness Subsidy
• Insurance Coverage for Employees & Dependants