Senior Agent, Customer Service (Korean Speaker)

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading crypto exchange company is seeking a Language Support Specialist to manage customer inquiries in a multilingual environment. The ideal candidate will have a background in customer service and relevant language skills, contributing to a team dedicated to delivering high-quality support. This role offers a dynamic work environment with the opportunity to engage with global clients and enhance the customer experience in the crypto industry.

Benefits

Yearly Performance Bonus

Monthly Teambuilding

Training & Wellness Subsidy

Insurance Coverage for Employees & Dependants

Qualifications

• At least 2 years of experience in language-related roles.
• Proficiency in both spoken and written language and a high level of English proficiency.
• Willingness to work in a fast-paced environment.

Responsibilities

• Handle inquiries and issues from global customers through various channels.
• Collaborate with stakeholders to address complaints related to services.
• Maintain understanding of company products to communicate effectively.

Skills

Problem-solving

Interpersonal skills

Time management

Language proficiency

Education

Diploma in finance, customer service & relations, linguistics, or related field

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

G-Suite

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You:

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
• Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
• Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
• Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves:

• Familiarity with cryptocurrency and/or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
• Yearly Performance Bonus
• Monthly Teambuilding
• Training & Wellness Subsidy
• Insurance Coverage for Employees & Dependants

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