Senior Ads Operations Lead - Global Campaigns

Accenture; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Accenture Malaysia is seeking an Ads Operations Team Lead to guide a team of specialists delivering global advertising campaigns across client verticals. You will own operational delivery, SLA performance, and quality governance in a fast-paced, shift-based environment.

You will coordinate workload, drive continuous improvement, mentor staff, and serve as the primary escalation point for operational issues, collaborating with stakeholders across regions and functions.

Qualifications

• 4–6 years in operations/BPO environments with team leadership experience.
• Hands‑on experience managing advertising campaign workflows or digital media operations.
• Proven ability to own SLA, TAT, backlog and productivity targets in a global, shift-based setting.
• Flexibility to cover regional time zones and work hours.

Responsibilities

• Lead daily operations and ensure successful execution of advertising campaign workflows across assigned books of business.
• Monitor queue health, workload distribution, backlog movement and operational risks to ensure SLA adherence.
• Drive productivity, utilization and operational efficiency across the team.
• Lead incident management, escalation processes and root cause analyses to prevent recurrence.
• Mentor, coach and develop Ads Operations Specialists and oversee staffing, succession, and performance reviews.

Skills

Operations leadership

Advertising workflow management

SLA & KPI management

Stakeholder engagement

People coaching

Job description

Accenture Malaysia is seeking an Ads Operations Team Lead to guide a team of specialists delivering global advertising campaigns across client verticals. You will own operational delivery, SLA performance, and quality governance in a fast-paced, shift-based environment.

You will coordinate workload, drive continuous improvement, mentor staff, and serve as the primary escalation point for operational issues, collaborating with stakeholders across regions and functions.