Senior Account Manager

PropertyGuru International (Malaysia) Sdn Bhd; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading PropTech company in Southeast Asia is seeking an experienced individual for an account management role. You will maintain strong client relationships, develop strategic account plans, and address client needs proactively. The ideal candidate will have a proven track record in account management and excellent negotiation skills. This position offers hybrid working flexibility and a holistic rewards package to support well-being and career development.

Benefits

Hybrid flexible working

Holistic rewards package

Career development opportunities

Inclusive benefits like equal paternity leave

Qualifications

• Experience in account management or related field, proven success managing large client accounts.
• Strong understanding of industry landscape, market trends, and client needs.
• Ability to execute strategic account plans that align with client objectives.

Responsibilities

• Cultivate and maintain relationships with key clients.
• Develop strategic account plans for growth and satisfaction.
• Conduct needs assessments for clients' business objectives.
• Identify upsell opportunities for products or services.
• Address client issues promptly and manage contract negotiations.,

Skills

Account management experience

Client relationship building

Strategic planning

Negotiation skills

Job description

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia PropertyAwards, events and publications across Asia.

As a Guru you will be accountable for:

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters.
• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.
• Conduct thorough needs assessments to understand clients’ business objectives and challenges, and propose tailored solutions to address their needs effectively.
• Identify opportunities to cross-sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.
• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.
• Lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner.
• Monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

We're looking for someone who:

• Experience in account management or a related field, with a proven track record of success in managing large, complex client accounts.
• Strong understanding of the industry landscape, market trends, and client needs within the assigned sector or vertical.
• Ability to develop and execute strategic account plans that align with both client objectives and company goals, driving mutual success.
• Excellent negotiation skills with the ability to navigate complex contract negotiations and drive win‑win outcomes for all parties involved.

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi‑directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work‑life balance.