Senior Account Executive

Translated; Batu Pahat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading translation services company is seeking a Senior Account Executive to manage a portfolio of multinational clients. In this client-facing role, you will drive account growth through strategic partnerships, leveraging expertise in localization and AI solutions. Ideal candidates will have over 8 years' experience in account management, particularly in the translation industry, strong communication skills, and a consultative approach. The position is primarily on-site in Rome, Italy, with opportunities across the EU.

Benefits

Personalized learning paths

Health-oriented initiatives like massages

Access to gym and swimming pool

Psychological, legal, and financial support

Qualifications

• 8+ years of experience in account management, enterprise relationship management, or customer success.
• 3+ years in the localization or translation industry.
• Experience managing complex, multinational accounts.

Responsibilities

• Own and grow a portfolio of enterprise clients.
• Serve as a strategic advisor to stakeholders.
• Identify growth opportunities through upselling.

Skills

Account management

Customer success

Consultative selling

Commercial acumen

Business communication

Intercultural relationship-building

Fluent in English

Fluent in Italian

Job description

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

We’re looking for a seasoned Senior Account Executive to manage and grow a portfolio of high-value, multinational clients. You’ll act as a strategic partner, driving client success through consultative account growth, executive engagement, and innovative localization and AI-powered solutions. This is a client-facing, enterprise-focused role that thrives at the intersection of technology, language, and strategy.

We are offering an on site position Rome, Italy (preferred) or anywhere in the EU (except UK).

Responsibilities

• Own and expand a portfolio of enterprise and multinational clients, focusing on long-term growth, retention, and satisfaction.
• Serve as a strategic advisor to executive stakeholders, aligning Translated’s services and technology with client goals.
• Identify account growth opportunities through upselling, cross‑selling, and renewals.
• Orchestrate complex, multi‑departmental programs across regions, ensuring seamless delivery.
• Develop a deep understanding of client organizations, market dynamics, and business priorities.
• Collaborate with internal teams (Sales, Operations, Product) to deliver innovative localization and AI‑driven solutions.
• Monitor account performance, revenue forecasts, and KPIs, reporting to senior leadership.
• Champion continuous improvement, client feedback, and innovation within accounts.

Requirements

• 8+ years of experience in account management, enterprise relationship management, or customer success.
• 3+ years of experience in the localization, translation, or language services industry (required).
• Proven success managing complex, multinational accounts and growing enterprise revenue portfolios.
• Strong commercial acumen with a consultative, value‑based approach.
• Excellent communication, negotiation, and intercultural relationship‑building skills.
• Familiarity with localization platforms, AI‑assisted translation tools, or enterprise TMS solutions is a plus.
• Experience in regulated industries (e.g., life sciences, finance, legal) is a plus.
• Fluent in English; Italian fluency is an advantage.
• Occasional international travel to Rome required; valid passport necessary.

Headquarter

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

At Translated, we see our people as athletes, and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind, body, and spirit.

We nurture and support the team’s personal and professional development every day through growth‑oriented initiatives like personalized learning paths and networking events with industry leaders, health‑oriented initiatives like massages, sauna, and workouts in our gym and swimming pool, as well as relaxation rooms, open meeting rooms, a cafeteria, and fully equipped kitchens in every villa. In case of need, every team member has access to psychological, legal, and financial support.

Learn more about our company: https://translated.com/work-at-translated-onboarding.

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal‑opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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