Seller Onboarding Executive

LEVELX MICRO SYSTEMES; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic e-commerce company in Kuala Lumpur is seeking a proactive Seller Onboarding Executive to facilitate seller onboarding. The role involves identifying potential sellers, guiding them through the registration and KYC processes, and ensuring they understand platform benefits. Candidates must be fluent in Hindi, possess basic English skills, and have good communication abilities. The position requires a Bachelor's degree and basic knowledge of online research and Excel/Google Sheets.

Qualifications

• Bachelor's degree in any field is required.
• Hindi fluency is mandatory for effective communication.
• Basic to intermediate English skills in reading, writing, and typing are needed.

Responsibilities

• Identify and research potential sellers through various online means.
• Contact sellers via phone or WhatsApp and explain platform benefits.
• Guide sellers through the registration process and account setup.
• Maintain daily trackers for onboarding progress.

Skills

Hindi fluency

Basic to intermediate English skills

Communication skills

Online research ability

Basic knowledge of Excel or Google Sheets

Education

Bachelor’s degree in any field

Job description

We are looking for a proactive and motivated Seller Onboarding Executive to onboard sellers to our e-commerce platform. The role includes identifying potential sellers, connecting with them, explaining the platform benefits, and supporting them throughout the onboarding process.

Key Responsibilities

• Identify and research potential sellers through social media, Google searches, and online directories.
• Contact sellers via phone or WhatsApp and clearly explain platform benefits.
• Collect basic seller details, confirm their interest, and maintain regular follow-ups.
• Guide sellers through the registration process, KYC submission (PAN, GST, bank details), and account setup.
• Assist sellers with basic product listing and ensure they complete the onboarding process.
• Maintain daily trackers for leads, follow-ups, and onboarding progress.
• Coordinate with internal teams to ensure smooth seller activation and provide necessary support.
• Ensure a consistent onboarding pipeline and build strong relationships with sellers.

Requirements

• Bachelor’s degree in any field
• Hindi fluency is mandatory (speaking & understanding)
• Basic to intermediate English skills (reading, writing, typing)
• Good communication and convincing skills
• Basic online research ability (Google, social media)
• Basic knowledge of Excel or Google Sheets