Security Operations Manager

Mutiara Security Services; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading security services provider in Kuala Lumpur seeks a Security Operations Manager to oversee daily physical security operations for high-profile clients. The ideal candidate will have over 5 years of experience in corporate security, managing multinational accounts, and demonstrating strong leadership skills. Responsibilities include implementing security policies and managing a skilled security team. This position offers an opportunity to enhance safety and compliance in a dynamic environment.

Qualifications

• 5+ years of experience in corporate/physical security operations.
• Proven success in managing security for MNC accounts.
• Strong leadership experience supervising security teams.

Responsibilities

• Manage daily physical security operations for client facilities.
• Implement and enforce security policies and procedures.
• Lead and train the security team for operational excellence.

Skills

Leadership

Operational Expertise

Crisis Management

Stakeholder Management

Education

Diploma or Bachelor's degree in Security Management or related field

Tools

CCTV

Access Control Systems

Alarm Monitoring Systems

Job description

We are seeking a highly capable Security Operations Manager to oversee daily physical security operations for a high-profile multinational client. This role requires strong leadership, operational expertise and the ability to manage security staff while ensuring the safety of people, facilities and assets. The ideal candidate has experience in corporate security operations within multinational environments and can effectively partner with stakeholders, law enforcement and regulatory authorities.

Key Responsibilities

• Manage daily physical security operations for client facilities, personnel and assets.
• Implement and enforce security policies, procedures and emergency response protocols.
• Lead, train and supervise the security team to deliver operational excellence.
• Coordinate with client stakeholders, local law enforcement and regulatory authorities when required.
• Conduct risk assessments, threat/vulnerability analyses and site audits.
• Oversee access control, surveillance, alarm monitoring and vendor management.
• Drive crisis management, incident reporting and business continuity initiatives.
• Ensure compliance with both company and client standards as well as legal/regulatory requirements.

Qualifications & Experience

• 5+ years of experience in corporate/physical security operations, preferably with multinational corporations.
• Proven success in managing security for MNC accounts or high-profile corporate clients.
• Strong leadership experience supervising security teams and contractors.
• Hands‑on expertise in emergency response, crisis management and investigations.
• Solid understanding of physical security technologies (CCTV, access control, alarm monitoring, incident management systems).
• Strong stakeholder management and cross‑functional collaboration skills.

Education & Certifications

• Diploma or bachelor’s degree in security management, Criminal Justice, Law Enforcement, or a related field (Master’s degree a plus).
• Professional certifications preferred but not mandatory: CPP, PSP or other relevant security management certifications.

Key Skills & Attributes

• Ability to manage a multinational corporate account with professionalism and discretion.
• Excellent client‑facing communication and stakeholder engagement skills.
• High integrity, sound judgment, and decision‑making under pressure.
• Strong operational leadership combined with a strategic mindset.
• Ability to align security operations with client standards, culture and compliance frameworks.