Security Operations Executive

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading security services provider in Kuala Lumpur is seeking an Operations Executive to manage safety and security operations. The role involves overseeing training, resolving operational issues, and ensuring client satisfaction. Ideal candidates should possess a Bachelor's Degree in a related field and have 3-5 years of managerial experience in the security sector. The position offers a competitive salary and opportunities for career advancement.

Benefits

Competitive salary and benefits

Career advancement opportunities

Comprehensive training

Qualifications

• 3-5 years of managerial-level experience in the security services industry.
• Experience in Occupational Safety and Environment work in the large-scale service industry.
• Ability to lead, train, and motivate a team.

Responsibilities

• Oversee safety and security environmental measures for clients.
• Coordinate security training and operational details.
• Develop strategies for marketing and business development.

Skills

Team leadership

Interpersonal skills

Organizational abilities

Problem-solving attitude

Education

Bachelor’s Degree in Security Management or related field

Professional Diploma in Safety and Security Management

Job description

About the Role

This is a full‑time position.

Job Duties and Responsibilities

• Responsible for all safety & security environmental measures of the client’s premises.
• Ensure that all security colleagues are working efficiently, personal grooming, hygiene, uniform, etc., are in accordance with the company’s guidelines.
• Arrange training for all security colleagues and induction for new colleagues in connection with security protection & procedures, fire prevention, etc.
• Prepare, organize, and present monthly and quarterly Business Reporting to Management, Leadership and the Clients.
• Ensure that the client and agent’s assets are always secure and safe.
• Coordinate and arrange all operational details of security and safety in connection with the client and its agents.
• Be responsible for and accountable for your Team/departmental operational budget.
• Find ways to improve the efficiency of security and safety operations that will benefit our colleagues and the client.
• Oversee and manage security officers and security guards to ensure a smooth daily operation.
• Ensure proper work shift scheduling, deployment, and rotation of security officers to meet client needs.
• Monitor site performance and resolve operational issues promptly.
• Act as the main liaison with clients to address operational requirements, feedback, and service issues.
• Build and maintain strong relationships to ensure high client satisfaction.
• Supervise, mentor, and motivate security officers and site supervisors.
• Conduct performance evaluations and recommend training or corrective measures when needed.
• Handle disciplinary matters in accordance with company policies, SOPs, and relevant statutory regulations.
• Conduct regular site visits and audits to uphold service standards and safety requirements.
• Oversee licensing, certification, and regulatory requirements for deployed staff.

Administration Management & Reporting

• Monitor site performance and resolve operational issues promptly.
• Monitor attendance, overtime, and leave records of security staff.
• Prepare monthly operational and manpower reports for management review.
• Support recruitment efforts for security personnel, including interviews and selection.
• Ensure proper reporting and investigation of all security incidents or emergencies.
• Provide timely reports to management and coordinate corrective actions.
• Conduct and monitor emergency drills, fire evacuation plans, and crisis response simulations.
• Review and update emergency response plans regularly.

Marketing and Business Development

• Strategy Development: Creating and executing a marketing and sales strategy to identify and target potential clients for security services.
• Lead Generation: Actively sourcing new project opportunities through networking, industry events, cold outreach, and responding to RFPs.
• Content Creation: Developing compelling marketing materials, case studies, white papers, and presentations that clearly articulate the value proposition of the security services.
• Client Engagement: Conducting sales presentations and demos to prospective clients, acting as the primary SME to explain complex technical solutions in a business context.
• Proposal & Contract Management: Preparing detailed technical proposals, cost estimates, and negotiating contracts for new security projects and services.
• Market Analysis: Staying current on industry trends, competitor offerings, and evolving cyber threats to position the services competitively in the market.

Job Requirements

• Bachelor’s Degree or Post‑university graduate in Security Management, Business Administration, or related field.
• Professional Diploma or Certificate in Safety and Security Management is an added advantage.
• 3 – 5 years of managerial‑level working experience in the security services industry.
• At least 3 years of Occupational Safety, Health & Environment work experience in the large‑scale service/hotels industry.
• Certified First Aider and certification from DOSH are added advantages.
• Sound knowledge of local laws, HR regulations, and culture.
• Good connections with local police and related authorities.
• Honest, self‑motivated, and good interpersonal skills.
• Eager, enthusiastic, and positive approach to work.
• Hard working with initiative, confident, responsible, and committed to the job.
• People management experience is crucial.
• Ability to conduct staff job training and seminars.
• Ability to lead, train, and motivate a team to achieve optimal performance.
• Ability to work independently and under pressure.
• Awareness and sensitivity to the needs and wishes of the clients, with willingness to attend to the clients’ needs at all times.
• Required languages: Bahasa Malaysia and English (Mandarin is an added advantage).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A team player with a proactive and problem‑solving attitude.
• Zero complaints internally as well as externally from the clients in relation to safety and security management.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Comprehensive training and ongoing learning opportunities.

Apply now to join our team and be a part of our exciting journey!

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Executive?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?

What can I earn as an Operations Executive