Section Manager l ZARA IOI l Retail l Malaysia

FashionUnited; Kuala Lumpur; Vor Ort; MYR 70.000 - 90.000; Vollzeit

Zusammenfassung

FashionUnited in Kuala Lumpur is seeking a Deputy Manager to drive store excellence, support the Store Manager, and lead a high-performing team in delivering exceptional customer service and achieving sales targets.

You will manage stock, ensure brand compliance, and collaborate with cross-functional teams to optimize profitability while maintaining a compliant and safe shopping environment.

Qualifikationen

• Graduate degree in a relevant field.
• Minimum of 8 years of relevant experience in retail management.
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills.
• Ability to demonstrate critical thinking and problem solving abilities.

Aufgaben

• Lead customer service by example and ensure brand standards are followed.
• Review sales figures and identify opportunities to improve department and BU performance.
• Drive store sales growth by engaging with colleagues for local opportunities and benchmarking against competitors.
• Deliver store standards and implement events with a commercial focus.
• Ensure product presentation aligns with brand guidelines and seasonal launches.
• Follow stock SOPs for receiving, counts, transfers, returns, and withdrawals.
• Model excellent service and respond promptly to customer complaints to ensure satisfaction.
• Engage with HR and Store Manager to support staff training and performance reviews.
• Manage loss prevention through cash handling integrity and routine stock checks.
• Control costs by optimizing in-store productivity and shrinkage targets.

Kenntnisse

Leadership

Financial acumen

Communication

Strategic thinking

Ausbildung

Graduate degree in relevant field

Jobbeschreibung

Overview Of The Role:

• The Deputy Manager is responsible for ensuring operational excellence in the store while supporting the Store Manager in achieving sales targets and P&L accountability. The role involves maintaining brand compliance, fostering teamwork, and delivering exceptional customer service. Success in this position requires driving sales growth, managing stock effectively, and upholding service standards while maintaining a compliant and safe environment. The Deputy Manager collaborates with Store Managers and other teams to enhance employee performance and engagement while leveraging commercial acumen to optimize profitability.

What You Will Do:

Sales

• Lead by example in customer service, greet customers, provide assistance, and ensure standards are followed to reflect the brand's image.


• Review and analyze sales figures to identify opportunities for improving department and BU sales performance.


• Challenge the team using relevant retail metrics to improve performance compared to business targets.


• Engage with relevant department colleagues to enlist support for local opportunities to drive store sales growth.


• Analyze and understand competition to identify store-level opportunities for exploitation.


• Schedule monthly and daily planning for store cover based on sales trends and hours per day.

Commercial & Visual Merchandising

• Deliver store standards and implement impactful events with a commercial focus.


• Challenge direct reports on product presentation and ensure business policies and seasonal launches align with brand guidelines.


• Ensure VM elements highlight merchandise throughout the store to create customer awareness of different lines.


• Benchmark standards with peer stores and competitors to create an aspirational shopping environment in line with brand principles.

Stock Management

• Follow SOP for all matters related to stock management, including shipment receiving, cycle counts, transfers, returns, and withdrawals.


• Ensure proper OPS team coverage for replenishment of best sellers and communicate with Commercial and Merchandiser for consistent best seller receiving.


• Review top and bottom selling lines with the store manager to ensure correct options for maximizing sales.


• Regularly review stock management processes and stockholding areas with direct reports to identify risks and initiate action.

Service Standards

• Actively model excellent service practices to generate excitement and commitment to service.


• Respond promptly to customer complaints ensuring customer satisfaction as a priority.


• Listen to customer feedback on service standards and use information for improvement.


• Drive internal assessments to ensure service standards are maintained daily and promote walk-and-talk service.


• Ensure all employees complete required service training related to customer services and business expectations.

Compliance & Standards

• Ensure store is resourced in areas impacted by legal compliance, with thorough knowledge and training on compliance issues.


• Ensure employees are knowledgeable and updated on SOPs.


• Implement self-assessment audits and devise action plans with wider management to deliver actions.


• Deliver a legally compliant store environment through weekly reviews with Health and Safety officers.


• Report and resolve store maintenance issues promptly, escalated as needed.


• Regularly review cleaning contractors to ensure brand cleaning specifications are met.

Loss & Prevention

• Ensure understanding and adherence to cash management procedures among employees.


• Uphold high integrity with cash and security procedures, ensuring truthful completion of security log forms.


• Conduct routine checks on stockroom, shop floor, and look for loose alarms.


• Check TGT after stock takes for items potentially due to theft, deploying staff to those zones as a precaution.


• Be vigilant and monitor for shoplifters or abnormal activity.

People Management

• Implement company policies and processes for managing absence, leave, and disciplinary issues.


• Engage regularly with employees to build partnerships promoting communication and involvement.


• Partner with Store Manager and HRBP for staff training completion via a Training Calendar.


• Participate in employee performance reviews to support development.

Cost Control

• Deliver efficient use of FTE in-store relative to MPC to Sales ratio and productivity.


• Challenge teams to meet shrinkage targets through accurate management of stock systems and processes.


• Create a robust Cost Improvement plan for the store to identify and implement opportunities for improvement.

Required Skills To Be Successful:

• Leadership skills to drive team performance and align with brand values.


• Financial acumen for P&L responsibility and sales target achievement.


• Excellent communication skills for interpersonal and customer interactions.


• Strategic thinking to identify opportunities for sales growth and operational improvement.

What Qualifies You For The Role:

• Graduate Degree in a relevant field.


• Minimum of 8 years of relevant experience in retail management.


• Strong leadership and customer management abilities.


• Experience with fashion brands and commercial acumen.


• Excellent communication and interpersonal skills.


• Ability to demonstrate critical thinking and problem-solving abilities.


• Proficiency in organizational, management, communication, and sales skills.