Section Head, Trade Sales

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is looking for a professional to manage and develop profitable relationships with customers in their trade portfolio. This role involves ensuring high-quality delivery of trade products, conducting training, and overseeing compliance with regulations. Ideal candidates will have experience in relationship management and a solid understanding of trade consultancy. Join us to contribute to the bank's growth and enhance customer satisfaction.

Qualifications

• Experience in managing customer relationships in financial services.
• Strong understanding of trade products and services.
• Ability to ensure compliance with regulatory requirements.

Responsibilities

• Manage and develop profitable relationships with customers.
• Ensure high-quality delivery of trade products.
• Conduct training on trade products and provide advisory services.
• Support product development and process improvement.
• Monitor customer trade utilizations and identify needs.

Skills

Trade consultancy

Relationship management

Financial services

Audit compliance

Customer engagement

Job description

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To manage and develop profitable relationship with customers under the portfolio by managing customer’s trade growth, revenues & utilization. To provide trade consultancy services to address customer’s needs and expectations, protect the Bank’s interest and to increase the Bank’s market share of the core business.

Job Responsibilities

• Ensure efficient, effective and high-quality delivery of trade products to all internal & external customers by constant engagement and provide advisory.
• Manage and monitor customer’s trade utilizations and business relationship of Transaction Banking customers and identify customer needs and sales opportunities by developing the suitable proposal on product, services and structure
• Maintain excellent relationship and good support with customer through scheduled visit and calls, address customer’s requirement and propose solutions to Relationship Manager
• Ensure the interest of the bank from any losses through exercising due care and diligence in discharging duties assigned and strict adherence to internal procedures and audit requirement.
• Conduct training on Trade Product, E Trade, Financial Supply Chain (FSC) and any trade solutions to internal/external customer.
• Provide Trade Sales activities reports i.e., Pipeline Report, E Trade, FSC etc. respectively on weekly/monthly/quarterly basis
• Support the bank’s regulatory requirement in compliance to Notices under Foreign Exchange Administration Rules, compliance to AMLCFT which includes transaction monitoring, reporting suspicious transaction and staff training.
• Support BCP/DRP activities to ensure uninterrupted services to customers in the event of disaster.
• Support product development, system enhancement, process improvement and control.
• Participate in projects and any other tasks or assignments as requested by superiors.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Department?
• Do you have experience in a role which requires relationship management experience?

Company Overview

Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd. Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad. AFFIN BANK provides a suite of financial products and services that is catered to both retail and corporate customers. The target business segments are categorized under key business units such as Community Banking, Enterprise Banking, Corporate Banking and Treasury. As at 17 August 2023, AFFIN BANK has a network of 120 branches in Malaysia. At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalized experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture.