Section Head, Trade Sales

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a candidate to manage and develop profitable relationships with customers through trade consultancy. Responsibilities include supporting customer needs, delivering trade products effectively, and ensuring compliance with regulations. Ideal candidates will have strong experience in relationship management and customer engagement.

Qualifications

• Experience in managing and developing relationships with customers in a banking context.
• Proven abilities in trade products delivery and customer advisory services.
• Strong communication and reporting skills.

Responsibilities

• Manage and develop profitable customer relationships.
• Provide trade consultancy addressing customers’ needs.
• Conduct training on trade products for customers.
• Provide regular activity reports on trade sales.
• Support regulatory compliance and business continuity planning.

Skills

Trade consultancy

Relationship management

Customer engagement

Sales proposals

Regulatory compliance

Job description

To manage and develop profitable relationships with customers within the portfolio by managing customers’ trade growth, revenues, and utilization. To provide trade consultancy services to address customers’ needs and expectations, protect the Bank’s interests, and increase the Bank’s market share of the core business.

Job Requirements

• Ensure efficient, effective and high‑quality delivery of trade products to all internal and external customers by constant engagement and providing advisory.
• Manage and monitor customer trade utilizations and business relationships of Transaction Banking customers and identify customer needs and sales opportunities by developing suitable proposals on product, services and structure.
• Maintain excellent relationships and provide strong support with customers through scheduled visits and calls, address customer requirements, and propose solutions to the Relationship Manager.
• Protect the bank’s interests by exercising due care and diligence in discharging duties, strictly adhering to internal procedures and audit requirements.
• Conduct training on trade products, e‑trade, financial supply chain (FSC), and other trade solutions for internal and external customers.
• Provide trade sales activity reports, such as pipeline reports, e‑trade, FSC, etc., on a weekly, monthly, and quarterly basis.
• Support the bank’s regulatory compliance with Foreign Exchange Administration Rules, AML/CFT notices, transaction monitoring, suspicious transaction reporting, and staff training.
• Support business continuity planning (BCP) and disaster recovery planning (DRP) activities to ensure uninterrupted services to customers in the event of a disaster.
• Support product development, system enhancement, process improvement, and control.
• Participate in projects and any other tasks or assignments as requested by superiors.

Unlock job insights

Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd. Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Head of Department?
• Do you have experience in a role which requires relationship management experience?