Section Head, Method & BCM

RHB Banking Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading banking institution in Kuala Lumpur seeks an experienced Section Head, Method & BCM to enhance operational governance and resilience. Responsibilities include overseeing operational manuals, coordinating BCM activities, and managing projects. Candidates should possess a degree in a relevant field and 5–8 years of experience in operations or business continuity management. The role offers competitive remuneration and opportunities for professional growth within a collaborative work environment.

Benefits

Competitive remuneration

Comprehensive benefits

Opportunities for professional development

Qualifications

• 5–8 years of experience in operations, BCM, risk, compliance, or project management within financial services.
• Strong understanding of BNM regulatory requirements.
• Experience in developing and maintaining operational manuals.

Responsibilities

• Maintain and update operational manuals per regulatory requirements.
• Coordinate BCM activities and oversee project management.
• Provide supervision and guidance to enhance team performance.

Skills

Operational manuals governance

Business Continuity Management

Project management

Stakeholder coordination

Analytical abilities

Leadership

Education

Degree in Business Administration, Risk Management, Finance, or a related discipline

Job description

We are seeking an experienced and detail-oriented Section Head, Method & BCM to support the effective governance, operational readiness, and resilience of the organization. In this role, you will be responsible for overseeing operational manuals, coordinating Business Continuity Management (BCM) activities, and managing assigned projects. You will work closely with internal stakeholders to ensure compliance with regulatory requirements, including Bank Negara Malaysia (BNM) guidelines, while strengthening operational processes and continuity preparedness across the organization.

What you will be doing

• Maintain, update, and ensure the accuracy of all operational manuals in line with regulatory and internal policy requirements
• Coordinate with relevant departments on the preparation, review, and timely updating of operational manuals, policies, procedures, and process documentation
• Ensure operational manuals effectively support implementation and day-to-day operations
• Coordinate Business Continuity activities in accordance with the Group Business Continuity Management (GBCM) framework and BNM requirements
• Act as the Company’s Business Continuity and Disaster Recovery (DR) Coordinator, including planning and coordinating BCM and DR tests
• Organize BCM training and awareness programmes across the organisation
• Maintain BCM and DR documentation and coordinate annual BCM testing, manual updates, and required BNM submissions
• Plan, monitor, and control assigned projects to ensure delivery within approved scope, resources, and timelines
• Coordinate with stakeholders to support effective project execution and timely issue resolution
• Provide supervision, guidance, and support to subordinates to enhance performance and service quality
• Perform other duties as assigned to support departmental and organizational objectives

What we’re looking for

• Degree in Business Administration, Risk Management, Finance, or a related discipline
• Minimum 5–8 years of relevant experience in operations, business continuity management, risk, compliance, or project management within financial services
• Strong understanding of BNM regulatory requirements, particularly in Business Continuity Management
• Experience in developing, maintaining, and governing operational manuals and procedures
• Proven project management and stakeholder coordination skills
• Strong planning, organizational, and analytical abilities
• Leadership capabilities with experience in people supervision and performance management
• High level of professionalism, attention to detail, and commitment to governance and quality standards

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you are ready to play a key role in strengthening operational excellence and business resilience, we encourage you to apply now.