SEA- Learning & Development (Operations & Technology) Manager

Deloitte SEA Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a strategic leader to drive learning transformation in Southeast Asia. The role involves overseeing learning operations and leading a high-performance team focused on leveraging technology, AI, and automation. Candidates should have 5-7 years of operations experience in L&D, with strong skills in stakeholder management and analytics. A bachelor's degree in HR, Business, or Tech is required, with advanced certifications preferred.

Benefits

Clear path to regional leadership

Opportunity to drive transformation

Qualifications

• 5–7 years in L&D operations, with 2+ years in leadership; regional exposure preferred.
• Agile, innovative, and passionate about driving transformation.
• Advanced certifications a plus.

Responsibilities

• Build and manage a high-performing team, fostering collaboration.
• Oversee end-to-end learning operations across multiple countries.
• Champion automation and digital tools to enhance efficiency.
• Use analytics to track impact and personalize learner journeys.
• Introduce new solutions to elevate learner engagement.

Skills

Proficiency in LMS

Automation tools

AI-driven solutions

Data analytics

Excellent stakeholder management

Education

Bachelor's in HR, Business, or Tech

Job description

About the Role

Lead Learning Transformation Across Southeast Asia

We’re looking for a strategic, tech-driven leader to redefine learning operations and build a digital-first ecosystem that delivers speed, efficiency, and impact. This is your opportunity to shape the future of L&D through technology, automation, and innovation.

Purpose of the Role

Drive operational excellence and innovation by leading a high-performing team, leveraging technology, AI, and automation to deliver seamless learner experiences, accurate reporting, and scalable solutions across Southeast Asia.

What You’ll Do

• Build and manage a high-performing team, fostering collaboration and accountability.
• Oversee end-to-end learning operations—platforms, learner support, compliance, reporting, vendor management, and program delivery across multiple countries.
• Champion automation and digital tools to streamline workflows and enhance efficiency.
• Use analytics to track impact, predict trends, and personalize learner journeys.
• Introduce new solutions to elevate learner engagement and experience.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people, and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:

Demonstrate a strong commitment to personal learning and development.

Understand how our daily work contributes to the priorities of the team and business.

Understand the set expectations and demonstrate accountability in keeping personal performance on track.

Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.

Demonstrate an appreciation for working with others.

Understand what is fundamental to Deloitte’s success as a business.

Demonstrate integrity and an awareness of strengths, differences, and personal impact.

Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

Experience: 5–7 years in L&D operations, with 2+ years in leadership; regional exposure preferred.

Skills: Proficiency in LMS, automation tools, AI-driven solutions, and data analytics; excellent stakeholder management across diverse cultures and ability to lead multiple projects under tight timelines.

Mindset: Agile, innovative, and passionate about driving transformation.

Education: Bachelor’s in HR, Business, or Tech; advanced certifications a plus.

Why Join Us?

Growth: Clear path to regional leadership or tech-specialist roles.

Be part of a team that powers learning transformation—combining technology, data, and innovation to create a future‑ready learning ecosystem.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?