Salesforce Support & Automation Specialist – Hybrid KL

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global leader in risk and strategy is seeking a talented individual for their Application Management Services team in Kuala Lumpur. This hybrid role involves coordinating support activities, contributing to complex Salesforce solutions, and ensuring alignment with business goals. Candidates should have a degree in Computer Science, 2-3 years of Salesforce support experience, and excellent stakeholder management skills. The company emphasizes diversity and inclusion in its workforce.

Qualifications

• 2-3 years of hands-on Salesforce support experience.
• Proven ability to lead solutions and drive initiatives independently.
• Excellent skills in evaluating and implementing AppExchange solutions.

Responsibilities

• Coordinate Level 2 and Level 3 support activities.
• Contribute to complex Salesforce solutions and automation.
• Optimize Salesforce functionality and implement best practices.

Skills

Salesforce support experience

Automation

Stakeholder management

Incident management

Knowledge of ITIL standards

Education

Degree in Computer Science

Tools

Salesforce Lightning

ServiceNow

Job description

A global leader in risk and strategy is seeking a talented individual for their Application Management Services team in Kuala Lumpur. This hybrid role involves coordinating support activities, contributing to complex Salesforce solutions, and ensuring alignment with business goals. Candidates should have a degree in Computer Science, 2-3 years of Salesforce support experience, and excellent stakeholder management skills. The company emphasizes diversity and inclusion in its workforce.