Salesforce CRM Specialist - UAT, Analytics & Support

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Kuala Selangor is looking for a Salesforce CRM Support Specialist to assist end-users and support project activities. The role involves user acceptance testing and collaborating with technical teams on issue resolution. Ideal candidates are tech-savvy and self-motivated with experience in drafting process flows and working in fast-paced environments. This position offers the opportunity to contribute to successful Salesforce CRM platform maintenance.

Responsibilities

• Provide support for Salesforce CRM inquiries.
• Assist the Regional CRM Manager with projects.
• Support User Acceptance Testing for Salesforce CRM.
• Collaborate with Grab Technical Solutions on issues.
• Extract and analyze Salesforce reports.
• Identify system enhancements with stakeholders.

Skills

Tech savvy

Good communication

Change management

Self-motivated

Process flow drafting

Experience in tech/hyper‑growth companies

Job description

A leading consultancy firm in Kuala Selangor is looking for a Salesforce CRM Support Specialist to assist end-users and support project activities. The role involves user acceptance testing and collaborating with technical teams on issue resolution. Ideal candidates are tech-savvy and self-motivated with experience in drafting process flows and working in fast-paced environments. This position offers the opportunity to contribute to successful Salesforce CRM platform maintenance.