Sales Trainer

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer engagement services company in Kuala Lumpur is seeking a Sales Trainer to deliver effective training programs that enhance client-specific sales knowledge and skills. The role involves collaborating with team members and stakeholders to develop training content tailored to sales processes and systems. Candidates should possess strong analytical skills and the ability to track training effectiveness. This position offers a dynamic environment focused on customer satisfaction and continuous improvement.

Qualifications

• Proven ability to provide skills-based coaching to support sales targets.
• Experience in developing training programs for sales knowledge enhancement.
• Strong analytical skills to assess performance and customer experience trends.

Responsibilities

• Deliver training to strengthen client-specific knowledge and skills.
• Collaborate with stakeholders to develop responsive training programs.
• Track effectiveness of training through assessment tools.

Job description

Job Title

Sales Trainer

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client‑specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

• Provide employees with skills‑based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type

Legal Notice

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents