Sales Support Specialist (SG)

CIMB; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a candidate responsible for ensuring customer satisfaction and service excellence. The role involves facilitating corporate account openings, handling enquiries about banking products, and managing documentation processes. Ideal candidates will possess strong communication skills and a commitment to customer service.

Responsibilities

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation within internal customers.
• Calling and tracking of save as draft / purge account opening applications.
• Any other responsibilities / tasks as assigned by the Management from time to time.

Job description

Facilitate account opening and fulfilment of required documentation within internal/external customers.

Description

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation within internal customers.
• Calling and tracking of save as draft / purge account opening applications.
• Any other responsibilities / tasks as assigned by the Management from time to time.