Sales Support/Sales Specialist

Fastenal; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An industrial and construction supplies distributor is seeking a Sales Support professional in Johor Bahru, Malaysia. This role involves processing customer orders, maintaining inventory, and providing excellent customer service. A strong sales aptitude, effective communication skills, and proficiency in Microsoft Office are required. The position offers opportunities for career growth and a comprehensive benefits package.

Benefits

Profit sharing/Bonus

Career Growth opportunities

Qualifications

• Valid driver's license and ability to meet driving record requirements.
• Ability to lift packages up to 15kg.
• Previous experience in sales, customer service, or warehouse operations preferred.
• Fluent in English.

Responsibilities

• Process customer orders, verify pricing and availability.
• Maintain inventory accuracy and perform cycle counts.
• Coordinate deliveries and pickups to ensure timely delivery.
• Provide customer service support, respond to inquiries.
• Assist sales staff with generating leads and proposals.

Skills

Sales aptitude

Customer service

Communication skills

Microsoft Office proficiency

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you would not find a better fit than Fastenal.

Job Highlights:

• Multiple Location (Singapore-Clementi, Malaysia-Johor, Shah Alam, Penang)
• Profit sharing/Bonus
• Career Growth opportunities (From Sales Support to Sales Specialist)

OVERVIEW of the job description:

Sales Support is a key role in Fastenal's sales team, providing administrative and operational support to the branch and its customers. Sales Support is responsible for handling orders, inventory, deliveries, returns, and customer service inquiries, as well as assisting the sales staff with sales and marketing activities. Sales Support works closely with the branch manager, the sales representatives, and the warehouse personnel to ensure a smooth and efficient workflow and a high level of customer satisfaction.

Duties and Responsibilities:

• Process customer orders and quotes, verify pricing and availability, and follow up on order status and delivery confirmation.
• Maintain inventory accuracy and availability, perform cycle counts, replenish stock, and report any discrepancies or issues.
• Coordinate deliveries and pickups, load and unload trucks, and ensure timely and accurate delivery of products to customers.
• Handle customer returns, exchanges, and warranty claims, process credit memos and invoices, and resolve any customer complaints or issues.
• Provide customer service and support, answer phone calls and emails, and respond to customer inquiries and requests.
• Assist the sales staff with sales and marketing activities, such as generating leads, preparing proposals, conducting presentations, and participating in trade shows and events.

• Assist & drive sales in industrial distribution to achieve sales goals and targets.
• Develop strong relationship and networking to existing/prospective customers.
• Perform general administrative and clerical tasks, such as filing, copying, scanning, and data entry.
• Comply with all company policies and procedures, as well as safety and quality standards.

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

• A valid driver's license and the ability to meet our driving record requirements
• A strong aptitude for Sales and a desire to sell
• Demonstrate our core values of Ambition, Innovation, Integrity and Teamwork
• The ability to lift, slide and lower packages that typically weigh 5-10kg and may weigh up to 15kg
• High school diploma or equivalent.
• Previous experience in sales, customer service, or warehouse operations preferred.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and time management skills, with the ability to prioritize and multitask.
• Proficient in Microsoft Office applications, such as Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• The ability to speak fluent English.

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we are expanding across the world, we retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

FULL-TIME BENEFITS:

Along with a competitive base salary and performance based bonus structure Fastenal offers a competitive benefits package to all full-time employees.

WHAT’s in it for you?

• Develop transferable business skills such as teamwork, problem solving, and customer service - all while earning an income.
• Be exposed to industrial distribution through a general understanding of us and our competitors.
• Understand how we approaches sales growth through direct interaction with our customers (inside and outside sales).
• Gain a working knowledge of how our’s distribution model adds to the overall success of the business.
• Understand how we markets its products and services.
• Receive personalized advising and mentoring while establishing a network of peers.
• Participate in various professional networking and career readiness activities.
• Develop the skills and knowledge applicable to future career goals.
• Explore the career options related to academic work while verifying interest in those careers.

If you are interested, kindly submit your resume here or send to Catherine Soh – [e-mail]

We will review and contact you if you're shortlisted.