Sales Support Manager

ABB Schweiz AG; Petaling Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Une entreprise mondiale de technologie électrique recherche un professionnel pour adapter et mettre en œuvre la stratégie de soutien aux ventes. Le candidat idéal aura un diplôme en ingénierie ou affaires, avec plus de 10 ans d'expérience dans un rôle similaire. Ce poste hybride nécessite d'excellentes compétences en communication et la capacité de diriger une équipe. Rejoignez-nous pour contribuer à un avenir électrique durable.

Qualifications

• 10+ années d'expérience en soutien commercial, service client ou opérations.
• Capacité à diriger une équipe.

Responsibilities

• Adapter et mettre en œuvre la stratégie de soutien aux ventes.
• Assurer un soutien technique et commercial pour les clients internes et externes.
• Superviser les estimations, propositions et soumissions.

Skills

SAP (SD, MM, CS)

CRM platforms (e.g., Salesforce)

Excellentes compétences en communication

Gestion d'équipes inter-fonctionnelles

Education

Baccalauréat en ingénierie, affaires ou marketing

Job description

Chez ABB, nous aidons les industries à se surpasser - en réduisant leur consommation et en les rendant plus propres. Ici, le progrès est une exigence - pour vous, votre équipe et le monde. En tant que leader du marché mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir. Mais chez ABB, vous ne serez jamais seul. Run what runs the world.

Ce poste est placé sous l'autorité de : Regional Marketing & Sales Manager, APAC

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.

The work model for the role is: hybrid

This role is contributing to the Smart Building Business.

You will be mainly accountable for:

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
• Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.
• Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Qualifications for the role

• Bachelor's degree in Engineering, Business, Marketing, or related field with 10+ years of experience in sales support, customer service, or operations and leading a team
• Proficiency in SAP (SD, MM, CS modules), CRM platforms (e.g., Salesforce), and ERP systems.
• Excellent communication and relationship-building abilities.
• Familiarity with sales process, sales strategy, and operational functions.
• Ability to manage cross-functional teams and drive continuous improvement.

What's in it for you?

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

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