Sales & Support Consultant | Mandarin, Cantonese & English

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A business process outsourcing company in Kuala Lumpur is seeking a trilingual Tech Support & Sales Consultant who excels in both phone and chat interactions. Responsibilities include resolving customer issues, upselling, and achieving performance targets in a high-performance environment. Candidates must have strong communication skills in English, Mandarin, and Cantonese, as well as basic technical knowledge. The role offers a basic remuneration of MYR 3,800.

Qualifications

• Demonstrate knowledge of DNS, TCP/IP, FTP, SSH, and common error resolution.
• Maintain effective communication across cultures.
• Proficiency in accurate data entry.

Responsibilities

• Resolve customer issues and upsell through chat.
• Provide customers with solutions in a friendly manner.
• Achieve individual performance targets.
• Conduct data entry and case management.

Skills

Trilingual (English, Mandarin & Cantonese)

Strong written & verbal communication

Typing speed: 45 WPM with 90% accuracy

Ability to identify customer needs

Skilled in handling objections, upselling, and cross-selling

Education

Minimum SPM or Diploma or Graduation Degree

Tools

CMS (WordPress/Joomla)

PHP

MySQL

CRM tools

Job description

About Our Client

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.

Job Requirements

1. Communication Skills

• Strong written & verbal communication in English, Mandarin and Cantonese.
• High level of comprehension, conversation flow, and chat etiquette.
• Typing speed: 45 WPM with 90% accuracy.
• Language assessment score: 3.5 and above.

2. Technical Skills

• Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
• Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
• Proficiency in CRM tools and accurate data entry.

3. People & Sales Skills

• Professional and courteous communication across cultures.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross-selling.
• Strong ownership of customer interactions.

4. Other Skills

• Good understanding of client policies, escalation processes, and order management.
• Effective use of both internal and external systems/tools.
• Minimum SPM or Diploma or Graduation Degree.

Remuneration

MYR 3,800 (Basic Package)

Working Location

Kuala Lumpur, Malaysia

Consultant in-charge

Kah Wai | [e-mail] | 012 233 3162 (WhatsApp text only)