Sales Support - APAC

AVANADE ASIA PTE LTD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Malaysia is seeking a Sales Support professional to enhance operational excellence and drive sales growth. The role requires fluency in Japanese, with a bachelor's degree and 5+ years in the IT industry preferred. Strong problem-solving skills and a proactive mindset are crucial for success in this fast-paced environment.

Qualifications

• 5+ years’ experience in IT industry or relevant area of business.
• Good track record in delivering projects efficiently.
• Demonstrated passion for resolving complex issues.

Responsibilities

• Collaborate with stakeholders to understand business requirements.
• Support revenue growth by pursuing additional business opportunities.
• Identify opportunities for automation and streamline workflows.

Skills

Fluent in Japanese

Problem-solving skills

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in business, Finance, Economics, Liberal Arts or related field

Job description

About the job

Join our captivating world of Sales, supporting Avanade's sales teams in successfully closing new business and achieving growth targets!

Sales Support at Avanade helps our sales teams to close new business efficiently, driving operational excellence and providing analytics to ensure timely processes and effective information sharing.

Come join us

As Sales Support, you will contribute to the development and implementation of processes and tools to support decisions and sales growth.

You will foster an environment that enables sales and proposal fulfilment efficiently, support account plans, and modify processes to exceed customer expectations.

Additionally, you will develop management decision tools, provide pipeline reporting, and maintain a well‑organized information management system. Together we do what matters.

What You'll Do

Sales Support

Collaborate with internal stakeholders including senior leaders such as Business Development Leads, Practice Leads, and Finance leadership throughout the sale process to understand business requirements and help shape successful deal outcomes.

Provides input on staffing and skill requirements to ensure effective service delivery and alignment with project objectives.

Supports sales efforts by identifying and pursuing additional business opportunities to support revenue growth and maximize value realization.

Leverages data to communicate business impact, uncovering key insights that drive decision‑making and inform strategic initiatives.

Maintains an organized and efficient information management system to enable timely access, accurate record‑keeping, and ease of information retrieval.

Operational Excellence

Ensures timely and accurate completion of operational tasks and readiness activities, in alignment with Avanade policies, compliance requirements, and procedures (e.g., Avanade Services Agreement, Code of Business Ethics, Ethics and Compliance, and Terms of Use & Data Privacy Notice).

Serves as a role model and provides guidance to team members on operational execution, readiness, and adherence to compliance standards.

Process Improvement

Identifies opportunities for automation, streamlining workflows, and optimizing resource allocation to improve service delivery and client satisfaction.

Collaborates with cross‑functional teams to implement process changes, ensuring alignment with organizational goals and industry best practices.

Analyzes data and performance metrics to measure the impact of improvements and ensures sustainable long‑term benefits.

Leads initiatives to refine workflows, fostering a culture of continuous improvement within the team.

Skills and Experiences

Must be fluent in Japanese (reading, writing, and speaking), JLPT N2 or Japanese University Graduate English proficiency is also required for communication with global teams.

Bachelor’s degree in business, Finance, Economics, Liberal Arts or related field.

5+ years’ experience in IT industry or relevant area of business.

Good track record in successfully and efficiently delivering projects.

Strong problem‑solving and analytical skills, with the ability to work independently.

Demonstrated passion and ability to resolve complex issues and promote a result‑focused, customer‑centric culture.

About You

Characteristics that demonstrate success for this role:

Interpersonal / communication skills

Passion for technology

Organization and attention to detail

Proactive mindset with a willingness to learn and take initiative

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years’ experience do you have in the IT industry?
• Do you have experience in a sales role?

Avanade is the leading provider of innovative digital and cloud services, business solutions and design‑led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.