Sales Supervisor (The Gardens Store)

Join; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Store Supervisor to assist in managing store operations. You will supervise a team of sales staff, ensuring excellent customer service and maintaining store presentation. Candidates should have at least 2 years of supervisory experience in retail, be tech-savvy, and proficient in MS Office. This role requires strong communication and team-building skills, offering opportunities for professional growth and development.

Qualifications

• Minimum of 2 years in a supervisory role in retail.
• Tech-savvy with good knowledge of IT/digital technology.
• Hands-on knowledge of MS Office.

Responsibilities

• Assist in managing daily store operations.
• Supervise and manage sales staff for excellent customer service.
• Handle client enquiries and complaints.
• Ensure store presentation aligns with brand image.
• Motivate staff to achieve sales targets.

Skills

Retail passion

Team building

Communication skills

IT/digital technology

MS Office proficiency

Job description

• Locations Store - Kuala Lumpur The Gardens
• Legal Employer HERMES RETAIL (MALAYSIA) SDN BHD
• Posting Date 11/04/2025, 02:47 AM

Details of the job

Major Responsibilities:

• Assist and report to Assistant Store Manager to manage and oversee the daily store operations.
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handle client enquiries, concerns and complaints
• Ensure store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensure proper security measures are enforced
• Monitor and assist sales staff development by providing on-the-job training, product training, etc
• Communicate timely with both internal and external parties, which include emails, text messages and phone calls
• Be a mentor to assist sales staff and guide them where required
• Always maintain high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in retail industry
• At least 2 years in supervisory role
• Tech savvy and good with IT/digital technology
• Hands on knowledge in MS Office
• Good team player, pleasant, service oriented and self-motivated
• Strong team building, interpersonal and communication skills