Sales & Retail - Account Manager (Sabah) (6-Months Contract)

CelcomDigi; West Coast Division; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading telecommunications company in Malaysia is seeking an experienced Account Manager to manage overall channel partner performance and drive the growth of Postpaid sales distribution. The ideal candidate will oversee retail outlet operations, monitor market trends, and implement effective promotional initiatives. Candidates must have at least 3–5 years of relevant experience, a Bachelor's degree, and proficiency in data-driven decision-making. This is a temporary position under a 3rd-party contract, requiring strong negotiation and stakeholder management skills.

Qualifications

• Minimum 3–5 years of experience in sales, retail operations, or account management.
• Proven experience managing channel partners, dealers, or retail outlets.
• Proficient in using data to drive decision-making and performance reporting.

Responsibilities

• Oversee performance of Controlled Channel Partners and retail outlets.
• Drive growth and expansion of Postpaid sales distribution channels.
• Monitor and report on competitor activities and market trends.
• Plan and implement promotional initiatives at the store/outlet level.

Skills

Strong negotiation skills

Presentation skills

Stakeholder management skills

Relationship building

Market analysis

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or related field

Job description

Job Description

The Account Manager is responsible for managing the overall performance and day-to-day operations of Controlled Channel Partners and their respective outlets. The role focuses on driving the growth of Postpaid sales distribution while ensuring effective channel execution. Key responsibilities include monitoring competitor activities, planning and implementing sales and promotional initiatives, and ensuring all partners operate in alignment with CelcomDigi’s standards, brand values, and compliance requirements.

Responsibilities

• Oversee performance of Controlled Channel Partners and retail outlets.
• Drive growth and expansion of Postpaid sales distribution channels.
• Monitor and report on competitor activities and market trends.
• Plan and implement promotional initiatives at the store/outlet level.
• Ensure dealer and outlet compliance with CelcomDigi's operational guidelines.
• Manage and reconcile sales transactions and store assets.
• Strategize and execute overall channel development and expansion plans.
• Support and participate in on-ground initiatives including events, roadshows, and roving activities.
• Evaluate and enhance retail operations processes for continuous improvement.

Requirements

• This position is a temporary 6-month role under a 3rd-party outsourced contract.
• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Minimum 3–5 years of experience in sales, retail operations, or account management, preferably in the telecommunications or FMCG industry.
• Proven experience managing channel partners, dealers, or retail outlets.
• Willingness to travel for store visits, roadshows, and on-ground activities.
• Able to work in a fast-paced and dynamic environment, including weekends if required.
• Strong negotiation, presentation, and stakeholder management skills.
• Ability to build and maintain strong relationships with partners and internal teams.
• Competence in analyzing market trends and competitor activities.
• Proficient in using data to drive decision-making and reporting performance metrics.
• Familiar with retail operations, stock management, and store performance analysis.
• Ability to monitor and ensure compliance with corporate guidelines and operational standards.
• Strong track record in achieving sales targets and growing distribution networks.
• Experience in developing and executing sales strategies and promotional campaigns.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments. At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.