Sales Operations & Support Senior Coordinator

VERTIV (MALAYSIA) SDN. BHD.; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is seeking a resourceful Sales Operations & Support Senior Coordinator to join their team. You will support key account sales administrative activities, from pre-sales to post-sales, ensuring smooth sales operations and accurate documentation. The ideal candidate has a Bachelor's degree and at least 2 years of sales support experience. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Minimum of 2 years of experience in a sales support or administrative role.
• Ability to work independently and as part of a team.
• Resourceful and dedicated, with the ability to manage complex tasks efficiently.

Responsibilities

• Assist the Key Account team with sales administrative tasks.
• Support pre-sales activities and prepare sales materials.
• Maintain accurate records of order activities and customer interactions.

Skills

Organizational skills

Communication skills

CRM software proficiency

Analytical skills

Customer-focused mindset

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

Microsoft Office Suite

Job description

Sales Operations & Support Senior Coordinator

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We are seeking a resourceful and dedicated Sales Support Specialist to join our team. The ideal candidate will support the Key Account team in various sales administrative activities, from pre-sales to post-sales. This role is crucial in ensuring smooth sales operations and providing valuable support in sales analysis, tracking, bid support, order processing, and forecasting. The candidate must be able to manage complex tasks and be highly organized.

Key Responsibilities

• Assist the Key Account team with sales administrative tasks, ensuring efficient and effective sales operations.
• Support pre-sales activities, including preparing sales materials, supporting key engagement activities material preparation.
• Conduct pipelines , order and market share tracking for each global and regional account
• Assist in the preparation and submission of bids and proposals, including bid bond, preparation of materials , reviewing bid submittal and tracking all submission
• Manage order processing and drive approval of order processing
• Support in stock requisition, pre-production process.
• Support product forecasting by gathering, compiling and analyzing relevant data
• Support in sales and order planning to ensure alignment with business goals.
• Assist in the sales to project handover process, ensuring a smooth transition and clear communication and complete documentation
• Maintain accurate records of order activities, customer interactions, and order status via CRM
• Collaborate with other departments, such as finance and logistics, to ensure seamless order fulfillment.
• Provide administrative support for sales events, trade shows, and customer visits.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in a sales support or administrative role.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong analytical skills and the ability to interpret sales data.
• Resourceful and dedicated, with the ability to manage complex tasks efficiently.
• Highly organized and able to prioritize tasks effectively.
• Customer-focused mindset with a proactive approach to problem-solving.