Sales Operations Senior Advisor (Support Japan - Japanese Speaking)

-; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading energy company in Kuala Lumpur seeks an experienced professional for a sales support role focusing on Japanese markets. The ideal candidate will possess excellent English and Japanese language proficiency and will be responsible for leading sales coordination efforts. This role offers a hybrid work model with various benefits including health insurance and opportunities for career development.

Benefits

Life and health insurance

Learning opportunities

Social community involvement

Qualifications

• 5+ years of experience in sales support or customer operations.
• Experience in enhancing sales force effectiveness.
• Strong communication skills in English and Japanese.

Responsibilities

• Lead sales support and customer operations.
• Coordinate with sales and Global Business Services teams.
• Prepare offers and contracts for customers.

Skills

Excellent proficiency in English and Japanese

High analytical and data interpretation skills

Ability to build relationships and networks

Proficiency in Microsoft office, Power BI, CRM applications

Tools

Sales force

SAP

JDE applications

Job description

Job Family Group:

Sales Group

Job Description:

Note that this role requires Japanese-speaking skill as it covers Japan markets.

This role is responsible for leading and coordinating sales support and customer operations within the assigned area across direct and indirect channels. It focuses on enhancing sales force effectiveness and efficiency by ensuring seamless collaboration between sales, customer operations, technical services, and customers. The position drives procedure sharing among sales professionals, identifies improvement opportunities to optimize performance, and plays a pivotal role in building and maintaining strong business relationships. Through the effective delivery of processes, contracted offers, and commitments, the role ensures customer satisfaction and supports the organization's overall sales objectives.

• Supporting sale leadership with evaluation of customer-related value creation opportunities
• Assess attractiveness and fit of existing customers, prospects, and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning.
• Support the sales forecasting process working closely with operations advisors and account managers
• Drive the sales team to update, adjust, and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting critical metrics helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process
• Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.
• Coordinate between sales team and Global Business Services (GBS) team for customer / vessel on-boarding and changes
• Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.
• Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.
• Meeting with AMs' customers, prospects; covering for AMs' during periods of leave

Skills & Competencies

• Excellent proficiency in English and Japanese language as speaking, reading, and writing with Japanese customers are required.
• Ability to understand the customer needs (potentially in different marketplaces)
• High analytical and data interpretation skills
• Ability to build relationships and networks at all internal levels and externally
• Ability to understand international trends and market
• Proficiency in Microsoft office, Power BI, Sales force, CRM, SAP, or JDE applications is essential for the success of this role
• Ability to develop and implement strategic and tactical business plans to meet and set challenging personal and team targets, schedules and deadlines through constructive prioritization and time management

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Business Acumen, Coaching, Commercial Acumen, Commercial performance, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Training, Customer Value Proposition, Digital Fluency, Internal alignment, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Partner relationship management, Product Ownership, Sector

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.