Sales Operations Senior Advisor (Support APAC - Mandarin Speaking)

-; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading company in sales support located in Kuala Lumpur is looking for an experienced professional to manage sales operations and enhance effectiveness within the team. The ideal candidate will have a minimum of 4 years in sales or sales support and proficiency in Mandarin and English. This role offers a hybrid working model with various benefits including health insurance and learning opportunities.

Benefits

Life and health insurance

Medical care package

Learning opportunities

Social communities and networks

Friendly company culture

Qualifications

• Minimum of 4 years of commercial experience in sales or sales support roles.
• Exposure to the shipping industry is advantageous but not essential.

Responsibilities

• Manage and coordinate sales support and customer operations.
• Enhance sales force effectiveness and efficiency.
• Drive standard sharing among sales professionals.
• Identify improvement opportunities to optimize performance.
• Build and maintain strong business relationships.

Skills

English proficiency

Mandarin proficiency

Analytical skills

Relationship management

Microsoft Office proficiency

Power BI familiarity

Salesforce familiarity

CRM systems familiarity

SAP familiarity

JDE applications familiarity

Job description

Job Description

Note that this role requires Mandarin-speaking skills to support China, Hong Kong and Taiwan markets.

This role is responsible for managing and coordinating sales support and customer operations within the assigned area across direct and indirect channels. It focuses on enhancing sales force effectiveness and efficiency by ensuring flawless teamwork between sales, customer operations, technical services, and customers. The position drives standard sharing among sales professionals, identifies improvement opportunities to optimize performance, and plays a pivotal role in building and maintaining strong business relationships. Through the effective delivery of processes, contracted offers, and commitments, the role ensures customer satisfaction and supports the organization's overall sales objectives.

• Supporting sale leadership with evaluation of customer-related value creation opportunities
• Assess attractiveness and fit of existing customers, prospects, and opportunities with market objectives. Share and hand over information / leads to sales for implementation/actioning.
• Support the sales forecasting process working closely with operations advisors and account managers
• Drive the sales team to update, adjust, and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting important metrics helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process
• Review state of account plans/joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.
• Coordinate between sales team and Global Business Services (GBS) team for customer / vessel on-boarding and changes
• Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.
• Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.
• Meeting with AMs' customers, prospects; covering for AMs' during periods of leave

Experience

• Minimum of 4 years of commercial experience in sales or sales support roles.
• Exposure to the shipping industry is advantageous but not essential.

Skills & Competencies

• Strong proficiency in English and Mandarin (spoken, written, and reading) to effectively engage with Chinese customers.
• Ability to understand diverse customer needs across different markets.
• Advanced analytical skills with strong capability in data interpretation.
• Proven ability to build and maintain relationships and networks at all organizational levels, both internally and externally.
• Solid understanding of international market trends and dynamics.
• High proficiency in Microsoft Office and familiarity with tools such as Power BI, Salesforce, CRM systems, SAP, or JDE applications.
• Skilled in developing and driving strategic and tactical business plans, with the ability to set and achieve challenging targets, manage schedules, and prioritize effectively to meet deadlines.

Benefits

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Business Acumen, Coaching, Commercial Acumen, Commercial performance, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Training, Customer Value Proposition, Digital Fluency, Internal alignment, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Partner relationship management, Product Ownership, Sector

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.