Sales Operations Program Manager, Grab Commercial & Support

GrabTaxi Holdings Pte. Ltd.; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Regional Sales Operations Program Manager to lead strategic initiatives and drive growth. The role involves collaborating across departments to enhance sales efficiency and requires a background in business with proficiency in SQL and Salesforce. This position is based in Petaling Jaya and comes with comprehensive medical benefits and flexible working arrangements.

Benefits

Term Life Insurance

Medical Insurance

Flexible benefits package

Parental and Birthday leave

Volunteering leave

Qualifications

• Minimum of 3-5 years in sales or commercial operations within B2B or SaaS.
• Track record in managing programs and tactical execution.
• Proficiency in English with strong communication skills.

Responsibilities

• Lead planning and execution of sales operations programs.
• Collaborate on process optimization and system integration.
• Define goals and dashboards to measure success.

Skills

Sales operations experience

Business analysis

Communication skills

SQL proficiency

Client experience tools

Education

Degree in Business, Economics, or Management

Tools

Salesforce CRM

Databricks

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Get to Know the Team

• Grab Commercial and Support Sales Operations is the regional unit that manages the Sales Operations of all B2B teams within Grab.
• We are looking for a Regional Sales Operations Program Manager to lead sales program to drive scale and growth.
• You will report into the Regional Manager, Commercial Excellence and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• Lead the planning, execution, and governance of strategic sales operations programs across markets and departments, ensuring agreement across the board.
• Collaborate with Business Analytics local Sales operations, Deal Management, Commercial Excellence, Finance SSC, and product teams to deliver process optimization and system integration projects that produces commercial efficiency.
• Partner with analytics and finance to define goals and dashboards that measure program success and sales performance.
• Translate data insights into operational improvements and strategic recommendations.
• Conduct post-program retrospectives to capture learnings and inform continuous improvement.

What Essential Skills You Will Need

• You have academic background with a degree in Business, Economics, or Management.
• Work Experience: Minimum of 3-5 years as a sales operations or commercial operations within a B2B, SaaS, enterprise, corporate or startup environment.
• Track record in managing both strategic programs and tactical execution with a high level of ownership.
• Good English speaking, communication and writing proficiency is a must to engage with regional team members across SEA across all levels.
• Have demonstrated integrity and respect in the performance of their responsibilities.
• Proficiency in client experience tools (Salesforce CRM)
• Comfortable with large data analysis, proficient in SQL and Databricks
• Regional experience in South‑East Asia

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best.

As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.