Sales Operations Manager

Ergoworks; Seri Kembangan; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading ergonomic solutions provider is seeking a Sales Operations Manager in Malaysia. The role involves managing logistics, overseeing retail operations, and planning promotional events. Candidates should have a diploma or degree in Business or a related field, along with 2-4 years of experience in retail or logistics management. This position offers a competitive salary and opportunities for career development.

Benefits

Competitive compensation package

Career development opportunities

Dynamic work environment

Qualifications

• 2-4 years of experience in retail operations, logistics, or sales management.
• Strong organizational skills with problem-solving ability.
• Excellent communication skills and ability to work cross-functionally.

Responsibilities

• Manage the full order fulfilment process ensuring accuracy and timeliness.
• Oversee inbound and outbound logistics and vendor coordination.
• Supervise daily retail operations ensuring a premium customer experience.
• Plan and execute nationwide roadshows and promotional events.
• Prepare operational, sales, and inventory reports for management review.

Skills

Organizational skills

Negotiation skills

Problem-solving ability

Communication skills

Time management

Education

Diploma or Degree in Business, Operations, Logistics

Job description

About Ergoworks

Ergoworks Lifestyle Sdn Bhd is a leading ergonomic solutions provider dedicated to improving wellness and productivity through innovative, high-quality ergonomic furniture and lifestyle products. With a strong presence across retail, corporate, and e-commerce channels, Ergoworks is poised for its next phase of strategic growth across Malaysia and the region.

The Role

As a Sales Operations Manager, you’ll be the key connector between operations excellence and sales performance. You’ll oversee daily operations across logistics, fulfilment, retail, roadshows and events — ensuring every customer experience reflects the Ergoworks standard of quality and care.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated by seeing plans turn into measurable results.

Key Responsibilities

Operations & Fulfilment

• Manage the full order fulfilment process — from confirmation to delivery — ensuring accuracy and timeliness.
• Coordinate with warehouse and logistics partners to maintain smooth product flow.
• Monitor inventory levels and execute stock replenishment across stores and event sites.
• Continuously improve processes to enhance efficiency and reduce operational costs.

Logistics & Supply Chain

• Oversee inbound and outbound logistics, vendor coordination, and shipment tracking.
• Liaise with HQ for product planning, shipment scheduling, and forecast alignment.
• Ensure compliance with documentation and product handling procedures.

Retail & Sales Management

• Supervise daily retail operations and ensure a premium customer experience.
• Train and motivate retail staff to achieve sales goals and maintain high service standards.
• Analyze sales performance and identify areas for improvement.
• Collaborate with marketing to implement retail promotions and campaigns.

Events & Roadshows

• Plan and execute nationwide roadshows and promotional events.
• Manage logistics setup, manpower allocation, and on‑ground execution.
• Evaluate event performance and provide actionable insights for future campaigns.

Reporting & Administration

• Prepare operational, sales, and inventory reports for management review.
• Manage budgets for logistics, events, and retail operations.
• Uphold company policies, health & safety standards, and brand SOPs.

Requirements

• Diploma or Degree in Business, Operations, Logistics, or related field.
• 2-4 years of experience in retail operations, logistics, or sales management (preferably in consumer, lifestyle, or furniture industry).
• Strong organizational and negotiation skills with hands‑on problem‑solving ability.
• Excellent communication skills and the ability to work cross‑functionally.
• Proactive, resourceful, and able to manage multiple priorities.
• Willing to travel for roadshows and events.

What You’ll Gain

• Be part of a pioneering brand leading the ergonomic movement in Asia.
• A dynamic, collaborative, and growth‑oriented work environment.
• Competitive compensation package with performance incentives.
• Career development and regional exposure within the Ergoworks Group.
• Join us and help shape a healthier, more ergonomic future — one workspace at a time.