Sales Operations Manager

Arrow Components; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Penang is seeking a Sales Operations Manager to oversee the sales order processes, manage customer retention strategies, and lead a team. The successful candidate will have a relevant degree and experience in the electronics industry. This full-time role offers benefits like medical and life insurance, and a 5-day work week.

Benefits

Medical Insurance

Life Insurance

Special/Extra Leave

5-Day Work Week

Qualifications

• Proven experience in sales operations within the electronics industry.
• Demonstrated ability to manage staff and drive performance.
• Strong problem-solving skills to resolve customer and operational issues.

Responsibilities

• Manage processing of sales orders and ensure accurate tracking.
• Oversee customer retention and resolve concerns.
• Develop customer contact strategies and new processes.

Skills

People management

Sales operations

Customer relationship management (CRM)

Education

Degree in a relevant discipline

Job description

Position

Sales Operations Manager

Job Description

Sales Operations Manager

What You’ll Be Doing

• Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.
• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Assign, design and create new processes for special services/programs for customer.
• Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We Are Looking For

• Degree holder with a relevant discipline.
• Related experience in the electronics industry.
• People management experience with hands‑on sales operations background.
• Positive and can‑do attitude.

What’s In It For You

• Medical Insurance
• Life Insurance
• Special/Extra Leave
• 5-Day Work Week
• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award‑winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward‑thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what’s possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

For more job opportunities, please visit https://careers.arrow.com/us/en/.

Location

MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

Time Type

Full time

Job Category

Business Support