Sales Operations Coordinator

SummitNext; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions Provider in Malaysia is seeking a Sales Operations Coordinator to support its operations, particularly for the Australian sales team. This full-time role involves preparing quotes, maintaining CRM records, and managing the renewals process. Candidates should have over 3 years of relevant experience, possess strong communication skills, and demonstrate attention to detail. Salary ranges from RM3200 to RM3500, with work performed in the office five days a week.

Benefits

EPF

Socso

Qualifications

• 3+ years of experience in sales operations, support, or order management roles.
• Strong understanding of quoting workflows and CRM processes.
• Excellent written and verbal English communication skills.

Responsibilities

• Prepare accurate quotes for products and services.
• Track outstanding proposals and follow up with customers.
• Take ownership of the renewals process.
• Maintain accurate CRM records and generate sales reports.

Skills

Sales operations experience

Strong CRM knowledge

Excellent communication skills

Attention to detail

Job description

Overview

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we expand our operations, we are looking for a talented Sales Operations Coordinator to join our team and support our Australian sales team with operational and sales processes.

Position

Sales Operations Coordinator (Petaling Jaya)

Responsibilities

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
• Strong understanding of quoting workflows, renewals cycles, and CRM processes.
• Excellent written and verbal English communication skills.
• High attention to detail in pricing, documentation, and commercial information.
• Ability to work autonomously, prioritise effectively, and support multiple sales team members.
• Experience interacting with distributors and vendors is a plus.
• Exposure to Australian or similar Western business environments is desirable.

Job Type

• Full-time, work in office, 5 days a week
• Basic RM3200 – RM3500
• EPF, Socso