Sales Operations Business Manager

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Sales Business Management Support professional. The role involves optimizing sales platforms, ensuring compliance, and providing comprehensive support to the Sales team. The ideal candidate has a strong background in data analytics, proficiency in BI tools, and excellent communication skills. This position offers opportunities to work in a dynamic and collaborative team environment.

Qualifications

• At least 2 years of experience in operations, data management or client support.
• Demonstrated ability to query, organize and structure large amounts of data.

Responsibilities

• Support the Sales Business Management team across various roles.
• Ensure clients are compliant with internal and external requirements.
• Compile weekly commentary on client performance.

Skills

Passion for data and analytics

Positive attitude

Strong written & verbal communication skills

Attention to detail

Strong proficiency in Excel

Ability to manage multiple priorities

Agility and flexibility

Education

Bachelor’s degree or higher

Tools

Tableau

Excel

Job description

Job Description

What is the opportunity?

Sales Business Management plays an integral role in the Global Sales & Relationship Management (GSRM) business. GSRM sits within the Global Markets business and is a client facing function providing Global Market products and services to Corporates, Financial Institutions, government, asset manager and hedge funds around the world.

GSRM comprises of 550 people across sales and relationship management team located in multiple geographies.

The Sales Business Management team, working closely with GSRM, is responsible for focuses for;

• Sales / Client Strategy and business planning
• Control & Governance
• Change Management
• Business Execution

The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best‑in‑class sales business management services.

What will you do?

Support the existing Sales Business Management team across a number of Business Management roles & responsibilities, related to Control & Governance and Business Execution including but not limited to;

• Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on‑boarding, client refresh and other regulatory requirements
• Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
• Sales people CV split rules and Team CV Split Maintenance – ensuring that CV rules are correctly set up in line with business requests
• Sales Administration – ensuring desk, products and trades are mapped correctly to sales people
• Validating primary and secondary sales coverage for Global Sales – ensuring that Primary and Secondary coverage is up to date and reviewed in line with business requirements
• Deal Highlight Repository – maintain a database on deal highlights for GSRM business activities
• Maintenance of GM Sales Org Charts – ensure that regional GM Sales Org Charts are up to date
• Weekly Commentaries – compiling weekly commentary on client performance
• Ad Hoc Sales Business Management requirements – provide support to the on‑site Sales Business Management team as required

*Training will be provided with respects to the relevant RBC systems.

What do you need to succeed?

Must‑have:

• Passion for data and analytics; at least 2 years of work experience in operations, data management or client support
• Positive attitude and collaborative work approach
• Ability to work in a fast‑paced environment; be agile and flexible to support business needs
• Strong written & verbal communication skills
• Ability to manage multiple priorities
• Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
• Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
• Proficiency in BI tools, preferably Tableau
• Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
• Bachelor’s degree or higher

Nice to have:

• Global Markets business and product knowledge
• Exposure to a Sales environment

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Ability to make a difference and lasting impact

Job Skills

Business Appraisals, Business Process Design, Business Process Modeling, Configuration Management (CM), Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-07

Application Deadline: 2025-11-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.