Sales Operations Analyst

Emerson; Penang; On-site; MYR 80,000 - 110,000; Full time

Job summary

A global technology company in Penang is looking for a Sales Operations Process Manager to enhance sales processes and drive efficient workflows. The ideal candidate will have a Bachelor's degree in Business or Engineering along with 3-4 years of experience in sales operations. This role requires strong leadership skills and the ability to liaise with multiple departments. The company fosters an inclusive environment focused on growth and collaboration.

Benefits

Mentorship opportunities

Ongoing career development

Flexible schedule

Qualifications

• 3-4 years of experience in Sales & or Sales Operations.
• Demonstrated leadership skills and ability to strategize.
• Proficiency in data manipulation and analysis tools.

Responsibilities

• Create and enforce sales processes to enhance efficiency.
• Develop and document sales policies and procedures.
• Lead projects to improve revenue growth and productivity.
• Liaise between departments to ensure strategy alignment.
• Coordinate with IT to optimize sales technology.

Skills

Leadership and influence skills

Data Manipulation & Analysis (Tableau, Excel, SFDC)

Creative critical thinking

Strong written and verbal communication

Ability to transform ideas into processes

Education

Bachelor’s Degree in Business or Engineering

Tools

Salesforce

SalesLoft

Showpad

LinkedIn Navigator

Job description

Job Description

Become an integral part of creating an amazing sales execution experience that accelerates revenue & customer success by joining the Sales Operations team as a Sales Operations Process Manager.

You will be responsible for the planning, monitoring and improving our critical processes and tools like account planning, demand generation & opportunity management. A successful candidate will work with senior leadership and business teams across the regional sales organization to help deliver on key business outcomes and identify significant improvement and optimization opportunities. Process managers are change agents. They enjoy new challenges and the responsibility of driving business results. They are organized, passionate and goal oriented. They understand what different processes and business motions have in common and their strategic role in how organizations succeed!

In this Role, Your Responsibilities Will Be:

• Create, refine / continuously improve, and enforce key sales processes (eg opportunity management, account planning) to enhance efficiency and effectiveness
• Continuously improve, develop, and document sales policies, procedures, and tools to maintain the accuracy and integrity of sales data
• Lead projects focused on improving revenue growth and sales productivity; develop and implement project plans, including risk assessments and contingency plans.
• Liaise between sales, marketing, finance, and other departments to ensure alignment and support for sales strategies, initiatives, processes and policies.
• Coordinate with the IT department to optimize sales technology and CRM systems.
• Effectively communicate to stakeholders at all levels – from executive leadership to individual contributors – to keep them informed and engaged as necessary

Who You Are:

You demonstrate strong initiative in challenging situations and excel at recognizing and acting on opportunities. You streamline tasks and create efficient workflows. You develop clear plans and allocate resources optimally. Your communication is adaptable, aligning content and style to suit various audiences, and you adjust quickly to changing circumstances.

For This Role, You Will Need:

• Bachelor’s Degree in Business or Engineering
• 3-4 years of experience in Sales & or Sales Operations
• Demonstrated leadership and influence skills including strategizing and inspiring change across multiple groups & departments.

Preferred Qualifications that Set You Apart:

• Ability to transform business ideas into processes and projects.
• Must be able to reliably plan for the future and also be adaptable when new obstacles arise
• Self-motivated, result-oriented, collaborative, and able to lead a team through ambiguous situations.
• Creative approach to critical thinking and problem solving.
• Strong written and verbal communication skills, including the ability to illustrate complex business and technical ideas in a way that is meaningful and connects to business stakeholders
• Able to operate in a fast-paced environment and manage various initiatives across various time zones (flexible schedule)
• Data Manipulation & Analysis (Tableau, Excel, SFDC)
• Experience with Sales related tools like Salesforce, SalesLoft, Showpad, LinkedIn Navigator a plus
• Knowledge of Kimble Applications a plus
• Experience in process modeling tools is a plus
• PMP, PMI, Lean Six Sigma certification or similar a plus

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.