Sales Operation Manager

Philips; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A health technology company is seeking a Sales Operation Manager in Kuala Lumpur to build long-term customer relationships and manage a unified customer experience. The ideal candidate should have 7–10 years in Key Account Management, strong analytical skills, and expertise in forecasting and performance reporting. This role also requires excellent stakeholder management and problem-solving abilities, with a strong focus on customer-centric strategies.

Qualifications

• 7–10 years in Key Account Management or Commercial Excellence.
• Knowledge of Lean/continuous improvement.

Responsibilities

• Build long‑term customer relationships and align account plans.
• Orchestrate Sales, Marketing, Service, Supply Chain, and Finance teams.
• Manage forecasting, pipeline reviews, and performance reporting.
• Apply Lean to simplify processes and improve execution quality.

Skills

Strong analytical and operational management skills

Forecasting and pipeline management expertise

Excellent stakeholder management

Communication and problem-solving abilities

Customer-centric mindset

Relationship-building skills

Job description

Job TitleSales Operation Manager Job Description

Job title: Sales Operation Manager

Your role

• Strategic Account Partnership – Build long‑term customer relationships, align account plans with portfolio strategy, and drive value creation.
• Cross‑Functional Coordination – Orchestrate Sales, Marketing, Service, Supply Chain, and Finance teams to deliver a unified customer experience.
• Commercial Process Leadership – Manage forecasting, pipeline reviews, performance reporting, and margin realization with strong governance.
• Operational Excellence – Apply Lean/continuous improvement to simplify processes, enhance visibility, and improve execution quality.
• Market & Segment Support – Execute trade promotions, distribution expansion, and funnel hygiene across Personal Health and Health Systems.
• Insights & Risk Management – Provide data‑driven recommendations, monitor sales/margin outcomes, and manage operational risks (credit, supply, delivery).

You're the right fit if

• Strong analytical and operational management skills
• Forecasting, pipeline management, and performance reporting expertise, Lean/continuous improvement knowledge
• Excellent stakeholder management, communication, and problem‑solving abilities
• Customer‑centric mindset with relationship‑building skills
• 7–10 years in Key Account Management or Commercial Excellence

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.