Sales Manager (Air Freight)

Reeracoen Recruitment; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Shah Alam, Malaysia, is seeking a sales professional to drive customer engagement and manage relationships. The ideal candidate will excel in promoting freight forwarding services and ensuring a high level of customer satisfaction through effective onboarding and support. Proven sales experience in logistics is required.

Qualifications

• Proven sales experience in freight forwarding or logistics.
• Strong communication and negotiation skills.
• Ability to manage customer relationships effectively.

Responsibilities

• Drive sales by promoting shipping solutions and digital platform.
• Manage customer quotations and follow up to convert leads.
• Ensure smooth customer onboarding and account management.

Job description

Job Description

Meet and exceed allocated sales targets by engaging with customers through different channels, determining the specific needs of the prospect, promoting company's freight forwarding service, digital platform to develop and acquire new business opportunities.

Handle all customers' enquiries related to on boarding and sales operation process as well as managing customer relationship to deliver high level of customer satisfaction.

Role & Responsibility

1. Driving sales
   • Offer shipping solutions and promote digital platform value proposition to customers based on their needs and capabilities.
   • Handle customer quotation request; negotiate prices and terms with customers.
   • Follow up with customers to convert quote enquiry to actual shipment booking.
   • Identify sales leads to develop new business opportunity.
   • Up-selling and cross-selling existing customers to generate more sales.
2. Customer on-boarding process
   • Act as customer on-boarding contact window to introduce and educate company digital platform and services to new customers.
   • Support customer end-to-end implementation including resolving customer technical problems or enquiries.
   • Lead the collaboration among internal departments to ensure that each piece of the on-boarding journey of customer is smooth.
3. Account management
   • Own and manage customer relationships from the point of sale through successful implementation.
   • Engaging with customers and creating a positive relationship with them.