Sales Manager

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel company in Kuala Lumpur is seeking a dynamic Sales Manager to drive sales efforts and manage accounts. This role requires a proactive approach to business development and strong negotiation skills. The ideal candidate should have at least 1 year of hospitality experience and a relevant degree. Proficiency in English is essential, and only Malaysian citizens and Permanent Residents will be considered. Join us to help create a welcoming environment for our guests.

Qualifications

• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Excellent written and spoken English; additional languages are an advantage.
• Strong leadership and interpersonal skills with a result-driven mindset.

Responsibilities

• Implement sales action plans for designated market areas.
• Manage accounts effectively and provide regular updates to the Director of Sales.
• Conduct daily sales calls and arrange site inspection visits for corporate clients.
• Aggressively source new business opportunities.
• Maintain consistent follow-up on all business leads and report progress.

Skills

Strong negotiation skills

Leadership skills

Interpersonal skills

Effective communication

Proficient in Microsoft Office

Education

Bachelor Degree or Diploma in Tourism, Hospitality, or Hotel Management

Job description

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Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Reports To: Director of Sales

Job Summary

The Sales Manager is responsible for leading sales efforts in assigned market areas by implementing strategic action plans, managing key accounts, and driving revenue growth. This role requires proactive business development, strong negotiation skills, and effective coordination with internal teams to achieve sales targets and optimize hotel profitability.

Key Responsibilities

• Implement sales action plans for designated market areas as outlined in the marketing plan.
• Manage accounts effectively and provide regular updates to the Director of Sales.
• Conduct daily sales calls and arrange familiarization/site inspection visits for corporate clients.
• Aggressively source new business opportunities through scheduled sales visits to key corporate accounts.
• Maintain consistent follow‑up on all business leads, assigned projects, and duties, and report progress to the Director of Sales.
• Demonstrate strong negotiation skills to maximize profit across all revenue‑generating areas.

Skills and Qualifications

• Bachelor Degree or Diploma in Tourism, Hospitality, or Hotel Management.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Excellent written and spoken English; additional languages are an advantage.
• Strong leadership and interpersonal skills with a result‑driven mindset.
• Proficient in Microsoft Office and skilled in using office equipment.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.