Sales Incentive Operating Manager

Anite; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Anite in Penang, Malaysia is hiring an experienced Sales Incentive Operating Manager to lead the execution and governance of global sales compensation programs. You will drive payout operations, data validation, and reporting while mentoring a team of Analysts and partnering with Sales, Finance, HR, IT, and regional stakeholders.

The role ensures accurate, timely payout of incentives, supports annual planning, and champions process improvements that reduce manual effort and strengthen controls.

Qualifications

• Bachelor’s degree in a related field.
• Experience in sales compensation operations, finance operations, HR compensation, or analytics.
• Experience leading people and projects in a fast-paced, deadline-driven environment.
• Experience supporting regional/global sales compensation across multiple countries or units.

Responsibilities

• Lead day-to-day operations of sales compensation administration, including payout execution, validation, exception management, reporting, and issue resolution.
• Coach and develop Sales Incentive Pay Analysts or related team members, guiding priorities and quality standards.
• Ensure compensation processes are accurate and timely per plan documents, calendars, and internal controls.
• Review complex payout calculations, adjustments, exceptions, and reconciliations before submission.
• Partner with Sales, Finance, HR, IT, and region stakeholders to resolve compensation issues.
• Maintain governance through process docs, audit trails, and data validation evidence.
• Monitor payout trends, exception volumes, service levels, and process risks; provide leadership insights.
• Support annual compensation planning, quota alignment, system readiness, and change management for new incentive programs.
• Lead continuous improvement to simplify workflows, strengthen controls, and improve reporting quality.

Skills

Sales incentive compensation

Stakeholder management

Excel proficiency

Data analysis

Governance & controls

Education

Bachelor’s degree in Business/Finance/Accounting/HR/Analytics

Tools

Excel

Job description

The Sales Incentive Operating Manager is responsible for leading the operational execution, governance, and continuous improvement of sales compensation processes across assigned regions, business groups, or sales organizations. This role oversees incentive compensation administration, payout operations, data validation, process controls, reporting, stakeholder support, and operational readiness for compensation cycles.

Reporting to the Global Sales Compensation Manager, this role serves as a key operational leader and people manager, ensuring that incentive compensation programs are executed accurately, consistently, and in alignment with business objectives, company policies, governance standards, and stakeholder expectations.

Key Responsibilities

• Lead the day-to-day operations of sales compensation administration, including commission payout execution, validation, exception management, reporting, and issue resolution.
• Manage, coach, and develop Sales Incentive Pay Analysts or related team members, providing guidance on priorities, quality standards, stakeholder support, and professional growth.
• Ensure incentive compensation processes are executed accurately and on time in accordance with plan documents, payout calendars, business rules, and internal control requirements.
• Review and approve complex payout calculations, adjustments, exceptions, reconciliations, and operational outputs before final submission or release.
• Partner with Sales, Finance, HR, Sales Operations, Compensation, IT, and regional business stakeholders to resolve compensation issues and support business requirements.
• Drive operational governance by maintaining process documentation, audit trails, approval records, data validation evidence, and compliance-ready support materials.
• Monitor operational health metrics, payout trends, exception volumes, service levels, and process risks; provide insights and recommendations to leadership.
• Support annual compensation planning, plan design implementation, quota alignment activities, system readiness, and change management for new or updated incentive programs.
• Lead continuous improvement initiatives to simplify workflows, strengthen controls, improve reporting quality, reduce manual effort, and enhance stakeholder experience.
• Serve as an escalation point for complex sales compensation inquiries, policy interpretation, payout disputes, system issues, and cross-functional process dependencies.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Accounting, Human Resources, Analytics, or a related field.
• Relevant experience in sales compensation, incentive compensation operations, finance operations, HR compensation, sales operations, or business analytics.
• Prior experience leading people, projects, workstreams, or operational processes in a fast-paced, deadline-driven environment.
• Experience managing or supporting regional or global sales compensation operations across multiple countries, business units, or sales organizations is preferred.
• Experience supporting mergers, acquisitions, entity integration, sales organization transitions, or compensation system transformation projects is preferred.
• Experience supporting audit, compliance, SOX-aligned controls, process governance, or regulatory review activities is preferred.

Skills & Knowledge

• Strong understanding of sales incentive compensation processes, commission calculations, quota attainment, sales crediting, payout validation, and exception handling.
• Strong analytical and problem-solving skills with the ability to interpret complex data, identify risks, and recommend practical solutions.
• Advanced proficiency in Microsoft Excel and experience using reporting, reconciliation, workflow, or compensation-related systems.
• Strong stakeholder management skills with the ability to communicate effectively with Sales, Finance, HR, Compensation, IT, and leadership stakeholders.
• High attention to detail, strong organizational discipline, and ability to manage confidential compensation information responsibly.
• Able to manage complex compensation operations, balance priorities, and drive timely execution.
• Uses data, trends, and controls to assess issues, identify risks, and recommend sound decisions.
• Coaches team members, builds capability, and supports a collaborative and accountable team environment.
• Maintains strong process discipline, documentation, controls, and audit readiness.
• Identifies opportunities to simplify, automate, standardize, and improve sales compensation operations.
• Handles sensitive compensation and employee information with professionalism and discretion.