Sales Executive

Le Méridien Hotels & Resorts; West Coast Division; On-site; MYR 40,000 - 60,000; Full time

Job summary

Le Méridien Kota Kinabalu Sabah in Malaysia is seeking a Sales & Marketing professional to handle guest inquiries, process reservations, and support revenue growth through up-selling while upholding Marriott brand standards.

The role involves coordinating with various departments to resolve guest issues, maintaining professional communication, and contributing to the team’s sales objectives. This is a Full Time, on-site position located at Jalan Tun Fuad Stephens in Kota Kinabalu.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: At least 2 years of related work experience.
• Supervisory experience: No supervisory experience.
• License or certification: None

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting as needed.
• Use sales techniques that maximize revenue while maintaining guest loyalty, including up-selling.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking reservations.
• Assist with general office duties to support Sales & Marketing and training of employees.

Skills

Sales techniques

Upselling

Education

High school diploma or GED

Job description

Additional Information

• Job Number 26123093
• Job Category Sales & Marketing
• Location Jalan Tun Fuad Stephens, Sinsuran, Kota Kinabalu Sabah 88000, Malaysia VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education High school diploma or G.E.D. equivalent.
• Related Work Experience At least 2 years of related work experience.
• Supervisory Experience No supervisory experience.
• License or Certification None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.